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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (335)

In branch service review

Easy to deal with, helpful and professional. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thanks for your feedback, this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

It's a shame the Buckingham branch closed. Lovely friendly staff, quick payout needed as it was a deposit for a bungalow. Thank you. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thank you for your feedback, and we can understand your disappointment that the Buckingham branch closed. We hope you will be happy in your new Bungalow and if we can be of further assistance in future then please let us know. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Friendly in branch. Great interest rates for online savings. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thanks for your feedback, it is appreciated. Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Your staff at Leighton Buzzard office are polite, efficient and so helpful. 10/10. Reviewed on: 1st April 2024

Reply from Harpenden Building Society This is great o read. I will make sure this is passed to Isabel and the team at Leighton Buzzard. Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Leighton Buzzard staff were pleasant, helpful, excellent explaining the T+Cs and answering my questions. Online support team are thoughtful, patient (took a while to realise my difficulties were caused by the Apple iOS) and helpful. They provided good advice, thanks to all. Reviewed on: 1st April 2024

Reply from Harpenden Building Society This is great to read. We are aware of some of the issues with Apple iOS and are working with our partners to improve the user experience. In the meantime, I'll be sure to pass on your feedback to Isabel and the team at Leighton Buzzard. Thanks once again, Jon Sweeting Commercial Manager Response date: 15th May 2024

HBS needs 1 yr fixed rate bonds

HBS needs 1 yr fixed rate bonds Reviewed on: 26th March 2024

Reply from Harpenden Building Society Hi Anthony, Thanks for your feedback. We might have something up our sleeve in the near future, so please sign up for our members newsletter on our website so we can keep you informed of new products. Kind regards, Jon Sweeting Commercial Manager Response date: 27th March 2024

Very helpful when trying to activate my account

Very helpful when trying to activate my account Reviewed on: 25th March 2024

Reply from Harpenden Building Society Hi Andrew, Thank you for your feedback- this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

Great start

Great start - just got your letter explaining progress on my ISA transfer in. But confusingly I also got the same letter on plain paper - presumably your office copy. Reviewed on: 20th March 2024

Reply from Harpenden Building Society Hi Graham, How embarrassing- please accept my apologies. I will discuss this with colleagues to ensure that this does not happen again. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 21st March 2024

Pleased to have found this Building Society!

On the whole it was very easy to set up a new ISA and transfer the balance from an existing ISA to my new Harpenden ISA. If there was one thing that could be improved (and hence my 4 stars instead of 5) it would be to simplify setting up my online access. As part of registering for a new ISA I had to register for online access but then after setting up the ISA I got an email telling me how to activate the account. I went around in circles for about 10 minutes before figuring out how to do this! I also received a second email which told me that I would find my new account number in a certain place on the online screen but it was actually somewhere else on the screen. Perhaps the email needs a slight revision? Neither of these two points were showstoppers but it would be nice if the process could be streamlined. Overall it was easy enough to set up the account and Harpenden responded quickly to the ISA transfer request. I'm a happy customer at this point!! Reviewed on: 9th March 2024

Reply from Harpenden Building Society Hi Jay, Thank you for your very valuable feedback, it's appreciated. We are working hard with our software providers to improve the user experience as we are very aware that their are some improvements required! That being said, I am always very keen to explore any potential wins we can use, and i'd be happy to take this suggestion. I'm also keen to explore where the email has caused confusion- specifically to the good point you made regarding the account number in a different place. Perhaps you could email me at [email protected] and we can arrange a brief chat about your experience! We're delighted to understand that you are a happy customer. Kind regards, Jon Sweeting Commericial Manager Response date: 11th March 2024

Shambles

Opened an ISA in mid-February. Never received any confirmations or references that the account had been opened. Received an email addressed to another persons name, so it's obvious that GDPR isn't a high priority! I had no faith after this so requested the account be closed. And, received no reply to this. I then contacted Jsweeting on 18th February for assistance, and he hasn't responded - so don't hold out any hope he'll contact you back if you use the email he supplies here folks! Reviewed on: 6th March 2024

Reply from Harpenden Building Society Hi Jason, I'm sorry if you have emailed me an i have not responded. Perhaps instead you could contact me on either 01582 765411 or 07811 283441 then i would be happy to discuss this further. Kind regards, Jon Response date: 7th March 2024

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Harpenden Building Society: Savings reviews

71% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (335)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

HBS needs 1 yr fixed rate bonds

Very helpful when trying to activate my account

Great start

Pleased to have found this Building Society!

Shambles

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