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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.46
Based on 353 reviews, last reviewed 27th Mar 2025
9% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

4

Opening hours not so good, but staff are very helpful Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025
Sarah L's avatar
Sarah L

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
Simon H's avatar
Simon H
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Review Harpenden Building Society: Savings now

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Harpenden Building Society Savings reviews (353)

Very efficient service.

5
Very efficient service. My first experience with Harpenden Building Society and I have been very impressed with their efficiency, which has been highlighted even more by the service I have received from other organisations recently. Friendly local and helpful. Reviewed on: 15th May 2024
Paul J's avatar
Paul J
Reply from Harpenden Building Society Hi Paul, Thank you for your feedback, this is really great to read and we're delighted to have you as a member. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024
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Harpenden Building Society

Professional yet friendly

5
Professional yet friendly staff, instruction completed in a timely fashion. Reviewed on: 14th May 2024
Joanna's avatar
Joanna
Reply from Harpenden Building Society Hi Joanna, This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 15th May 2024
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Harpenden Building Society

In branch service review

4
Good are T&Cs, rules, product descriptions, many ways to send communications. Improvements to postal service form needed, your cheque design, to fix the position of some features, the hand-roof motif at top left, typeface of entries on cheque and blank or empty boxed, when improves are possible to apply. Reviewed on: 1st May 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society I'm glad your pleased with the Terms and Conditions, rules and product descriptions- we have worked hard to improve these recently, and we take on board your comments regarding the cheques and other items we could approve upon. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024
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Harpenden Building Society

In branch service review

5
Dealt with Vanessa at Tring branch who was extremely helpful, going out of her way to help me and sticking at it so my problem was solved and account opened. Very happy with the excellent and personal service. Thank you. Reviewed on: 1st May 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We will make sure that this is fed to Vanessa and her Line Manager. Jon Sweeting Commercial Manager Response date: 7th June 2024
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Harpenden Building Society

In branch service review

5
The staff are always pleasant, deal with enquiries efficiently and make you feel important as a customer. Reviewed on: 1st May 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024
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Harpenden Building Society

In branch service review

5
Personal, friendly and very efficient service. Well done. Reviewed on: 1st May 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to reaad. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024
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Harpenden Building Society

In branch service review

5
Convenient, local situation. Opening hours reasonable. Reviewed on: 1st May 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your review. Jon Sweeting Commercial Manager Response date: 7th June 2024
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Harpenden Building Society

In branch service review

5
Get new bank account so your staff do not have to go to the post office to pay in cheques. Reviewed on: 1st May 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- we are considering ways we can improve this for our colleagues, but finding a bank in close proximity to one of our branches is getting increasingly challenging! Jon Sweeting Commercial Manager Response date: 7th June 2024
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Harpenden Building Society

In branch service review

4
Convenient, friendly and helpful staff. Customer duty must be improved if interest rates are unfavourable to customer on an old product the customer must be advised to invest in the new product. Reviewed on: 1st May 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, and quite a bit to unpick so i'll try and answer each point. 1. We are satisfied that our products provide good outcomes, fair value and assists customers in achieving their financial objectives. >99% of our savers receive better than the UK average savings rate. 2. The vast majority of our closed issue products are priced to match their open book equivalent. 3. We have, and will continue to signpost customers to new products so they can make an inf... Response date: 7th June 2024
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Harpenden Building Society

In branch service review

4
Convenient. Friendly, helpful staff. Should advise customers when investing in an obsolete product - customer duty is FCA responsibility. Reviewed on: 1st May 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, and quite a bit to unpick so i'll try and answer each point. 1. We are satisfied that our products provide good outcomes, fair value and assists customers in achieving their financial objectives. >99% of our savers receive better than the UK average savings rate. 2. The vast majority of our closed issue products are priced to match their open book equivalent. 3. We have, and will continue to signpost customers to new products so they can make an inf... Response date: 7th June 2024
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Harpenden Building Society

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