Write a review

Newsletter

Go to business site

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.26 (442 reviews)

View other Harpenden Building Society products

4.25

Based on 442 reviews, last reviewed 15th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Great Service Products always clear. Customer Service always helpful and understandable. Reviewed on: 15th May 2026

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026

Visit provider site Read all reviews Write a review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Review Harpenden Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Harpenden Building Society Savings reviews (442)

In branch service review

Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact. Reviewed on: 27th January 2025

Reply from Harpenden Building Society Thank you for your review. I'm glad that we were able to help with a difficult situation. I'll make sure that this is fed back to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Personal, polite, helpful and efficient, with much valued face-to-face contact in branch and talking to an actual person over the phone!. Reviewed on: 23rd January 2025

Reply from Harpenden Building Society Thank you for your feedback, we're thrilled that you are happy with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Bev and team at Leighton Buzzard do all they can to help, I look forward to visiting - they should be rewarded for all they do. Reviewed on: 16th January 2025

Reply from Harpenden Building Society Thank you for your comments, and we're thrilled you are pleased with our service. I will make sure that this is fed back to Bev and the team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

We did what we wanted without any fuss or long unnecessary interviews. No appointment needed. Staff very effient and friendly. Passbooks are issues too which is excellent. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your feedback and we're thrilled that you are pleased with our service. We always try to complete our work with as little fuss as possible. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

I like the availability of a passbook, limited access to these nowadays but not everybody does online or apps, so it's much appreciated. Friendly team. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your review, we're thrilled that you are pleased with our service. Passbooks remain an emotive subject in the Building Society world, and we do understand the importance of these to our members Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Very friendly and helpful at the Tring branch. Reviewed on: 1st January 2025

Reply from Harpenden Building Society This is great to read. I will make sure that this is fed back to our Tring branch team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

Courteous and efficient.

Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Reply from Harpenden Building Society Thank you for your review and we're thrilled that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd December 2024

In branch service review

It is a small building society perhaps with fewer customers hence it's quiet and you can do any transactions in no time. No queues which I like. Reviewed on: 1st December 2024

Reply from Harpenden Building Society Thank you for your review, it is appreciated. Jon Sweeting Commercial Manager Response date: 8th January 2025

Poor interest

The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024

Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024

Very quick and easy to set up an account online.

Very quick and easy to set up an account online. Email notifications when rates change. Reviewed on: 22nd November 2024

Reply from Harpenden Building Society Hi Katie, This is really good to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 25th November 2024

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Ecology Building Society 4.85 from 582 reviews
Fixed term savings
from Sidekick 0.00 from 0 reviews
Young Saver
from Metro Bank 4.86 from 392 reviews

Want to see more from Harpenden Building Society?

Mortgages
from Harpenden Building Society 3.46 from 18 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

13% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (442)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Courteous and efficient.

In branch service review

Poor interest

Very quick and easy to set up an account online.

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024