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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.25 (442 reviews)

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4.25

Based on 442 reviews, last reviewed 15th May 2026

13% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Great Service Products always clear. Customer Service always helpful and understandable. Reviewed on: 15th May 2026

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (442)

Excellent and helpful customer-facing staff.

Excellent and helpful customer-facing staff. I was led through registering online with great patience and not hurried through the process. Very much appreciated! Thank you to the 2 ladies who dealt with me, Catherine and ? Reviewed on: 31st October 2024

Reply from Harpenden Building Society Thank you for your feedback, and I'm delighted to read that my colleagues were able to to help. I will pass your feedback onto Catherine and her Line Manager. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Staff always very friendly and helpful. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

The personal service is excellent. Staff are always helpful, efficient and personable. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Very helpful, friendly and local. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Excellent customer service

I have called Harpenden a few times for different things. They have always been very helpful and knowledgeable. It has been easy to speak to someone, rather than stuck in a queue. Each time I called the problem or question was dealt with promptly and with great information. Reviewed on: 26th October 2024

Reply from Harpenden Building Society Hi Stephen, This is great to read and we really appreciate your feedback. I'll pass this on to the team. Thanks once again, Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Rates now seem competitive, and the society is local. Service is always excellent. Great as it is. Reviewed on: 22nd October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Applying on line a bit long winded

Applying on line a bit cumbersome having to scroll through loads of job titles etc. Old fashioned having to download a transfer isa form, to sign and then post, many now do this online. Reviewed on: 14th October 2024

Reply from Harpenden Building Society Hi Robert, Thanks for your feedback- it is really appreciated. I couldn't agree with you more about the ISA transfer form.... it seems odd that you can apply for an ISA through our online portal, but still require an ISA form to be downloaded. We are hoping to digitalise this process in the not too distant future. We take on board your comments regarding the cumbersome journey, specifically scrolling though many job titles. We are also working hard with our software provider to improve this. Once again, thank you for taking the time to give us some valuable feedback, and if I can be of any further assistance in future then please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 15th October 2024

The company failed to inform Me of several savings...

The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - understanding and unhelpful Reviewed on: 1st October 2024

Reply from Harpenden Building Society Dear Simon, Thank you for your review and I’m sorry to understand that you are unhappy with the service you have received- specifically relating to communications regarding interest rate reductions. We monitor all electronic communications to establish if any messages are ‘undelivered’ or ‘suppressed’ and will look to contact these customers through a different channel. We have fully reviewed and investigated your complaint and have sent you our final response on the 1st of October. This details how to refer your complaint to the Financial Ombudsman Service if you are not satisfied with the outcome of your complaint, however we would welcome further discussion if anything in our final response is factually incorrect. Jon Sweeting Commercial Manager Response date: 2nd October 2024

In branch service review

Very friendly staff, and knowledgeable. Reviewed on: 30th September 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

The staff are very friendly and helpful. Reviewed on: 30th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

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Harpenden Building Society: Savings reviews

13% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (442)

Excellent and helpful customer-facing staff.

In branch service review

In branch service review

In branch service review

Excellent customer service

In branch service review

Applying on line a bit long winded

The company failed to inform Me of several savings...

In branch service review

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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