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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

85% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (335)

In branch service review

Very professional and friendly staff. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Vanessa at the Tring branch was very knowledgeable, helpful and patient. Reviewed on: 28th February 2024

Reply from Harpenden Building Society I'll make sure this is fed back to Vanessa. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

Phoned up at 425pm just as the lady was going home w...

Phoned up at 425pm just as the lady was going home with a question and at 435pm she phoned me back with the answer .True service best i have had in years most company's would have left it until the next day and then not had the manners to call back . Reviewed on: 28th February 2024

Reply from Harpenden Building Society Thank you for your feedback, this is brilliant to read and i'm glad you are pleased with our service! If you would let me know by email which colleague assisted you then i will make sure this is passed onto them and their Line Manager. My email address is [email protected] Thanks again, Jon Response date: 29th February 2024

In branch service review

Can't improve the service as I love the fact you have an office with good, friendly, helpful staff, and the opening hours are convenient. Reviewed on: 27th February 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

Tricky as a POA.

Tricky as a POA. Received a code but not asked to use it. Why apply twice? Reviewed on: 27th February 2024

Reply from Harpenden Building Society Thank you for your feedback. If you would like to contact me regarding your experience i would be interested to know what happened, and how we may rectify it. Please email me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 28th February 2024

Not a great experience.

Not a great experience. Took ages for my account to be opened, they didn't send me any account information to pay money into the ISA, when I eventually got some details they didn't work. Then they started sending me emails addressed to someone else. I'm glad I wasn't able to transfer any money into this ISA as I am not convinced I would have been able to withdraw it without experience more problems. Reviewed on: 14th February 2024

Reply from Harpenden Building Society Thank you for your feedback and I'm sorry to understand that your experience has been far below what you, or I would expect. With regards to your first point, by way of an explanation (and not an excuse) we had been inundated with applications following the launch of a market leading ISA product. As a result we needed to adapt resource to ensure we could process applications in a timely manner. Unfortunately, this impacted our service levels, however we did try and advise customers of likely delays and give timescales on when their application would be processed. I'm very concerned about your other point regarding emails addressed to another person, so perhaps you could contact me at [email protected] and I will investigate this further. Once again, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 15th February 2024

Outstanding customer service

Outstanding customer service from Wendy today who dealt with my account application quickly and efficiently, called me back to let me know what was happening and then stayed on the line to make sure I could log in and access my account. Way quicker and simpler than I’ve experienced in a long time! Highly recommended (and their interest rates are great too!) Reviewed on: 6th February 2024

Reply from Harpenden Building Society Hi Steph, Wow! Thank you for your fantastic feedback. I'll make sure that this is shared with both Wendy and her Line Manager. I'm delighted you are pleased with our interest rates too. Kind regards, Jon Sweeting Commercial Manager Response date: 7th February 2024

In branch service review

It is in Harpenden and always friendly staff on hand offering help if needed. Reviewed on: 5th February 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

We were Buckingham customers so were very local - it is now a trip out to come to Tring and the service is not as friendly. Would be good if we could use the Buckingham banking hub. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Thank you for your review, we will take your points onboard. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Local office with helpful staff. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

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Harpenden Building Society: Savings reviews

85% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (335)

In branch service review

In branch service review

Phoned up at 425pm just as the lady was going home w...

In branch service review

Tricky as a POA.

Not a great experience.

Outstanding customer service

In branch service review

In branch service review

In branch service review

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