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ROBERT P

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Review of the Harpenden Building Society, Savings:

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Applying on line a bit long winded

Applying on line a bit cumbersome having to scroll through loads of job titles etc. Old fashioned having to download a transfer isa form, to sign and then post, many now do this online. Reviewed on: 14th October 2024

Reply from Harpenden Building Society Hi Robert, Thanks for your feedback- it is really appreciated. I couldn't agree with you more about the ISA transfer form.... it seems odd that you can apply for an ISA through our online portal, but still require an ISA form to be downloaded. We are hoping to digitalise this process in the not too distant future. We take on board your comments regarding the cumbersome journey, specifically scrolling though many job titles. We are also working hard with our software provider to improve this. Once again, thank you for taking the time to give us some valuable feedback, and if I can be of any further assistance in future then please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 15th October 2024

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