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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (336 reviews)

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4.42

Based on 336 reviews, last reviewed 20th Dec 2024

83% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

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Harpenden Building Society Savings reviews (336)

In branch service review

Local office with helpful staff. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The customer service at the Harpenden is second to none! Well done. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The online system forms are terrible, I would not recommend it to anyone. I was rejected for nationall insurance number and home telephone number. Personal interaction with Wendy at the Harpenden branch was brilliant though. Reviewed on: 5th February 2024

Reply from Harpenden Building Society Thank you for your feedback, we are working hard to improve our online service. I'm glad Wendy was able to help and i will pass your feedback to her. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

Their on-line service works like a dream.

Their on-line service works like a dream. Never the least problem logging in or doing what you want to do - unlike so many others. Communication is also very good and now enhanced by their new reular newsletter Reviewed on: 4th February 2024

Reply from Harpenden Building Society Hi David, Wow! Please can i ask you to write my end of year appraisal for 2024! I'm delighted you are pleased with us, and this was fantastic to read. We're thrilled that you appear to be satisfied with out online service, however we are also acutely aware that there are some big improvements we need to make to this. We'll keep you informed through our newsletter! In the meantime if i can be of any further assistance or wish to discuss your feedback further then please do not hesitate to contact me at [email protected] Response date: 5th February 2024

Pleased with the sevice from Harpenden BS

There were a couple of minor issues with my account set up, however everything sorted in a very customer friendly way by Bev and Claire. The phone was answered without any excessive wait time and customer service overall excellent. Reviewed on: 1st February 2024

Reply from Harpenden Building Society Hi Jon, Thanks for your great review. I will be sure to share with Bev, Claire and their Line Manager. I'm glad we were able to answer the phone in an acceptable time frame. We have been inundated with applications following the brief launch of a market leading ISA, and as such our SLA's have not been at a standard we would expect, so it's great to understand that these are getting back to normal. If you would like to discuss your feedback further then please do not hesitate to contact me on [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

very easy and quick to speak to and helpful

very easy and quick to speak to and helpful Reviewed on: 31st January 2024

Reply from Harpenden Building Society Hi Mark, This is great to read. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

bit steam powered at times but nice people.

bit steam powered at times but nice people. The website is clunky and an awful lot has to be done on paper, usually by filling in forms with the tiniest boxes imaginable. You get to know the tricks eventually. Interest rates were insultingly bad for many years (always lower than others) but currently are surprisingly good. Branch staff always helpful as are the contact centre, assuming they answer the phone, that is... Reviewed on: 30th January 2024

Reply from Harpenden Building Society Thank you for your note and lot's of feedback to digest. I'll try and respond to each point as best i can. Website and paper- Yes, we get that and agree. We are working hard to improve the online experience including the website. With regards to the paper, I also agree although I would stress that we have made massive progress in improving on this over the last twelve months. We have introduced our Digital On-boarding service which means that customer can apply for an account without completing a paper application, we have also amalgamated many of the paper applications into one simple form to try and reduce the amount of unnecessary paperwork you (and we) have to process. I'm delighted that you are pleased with the rates, we have some great products available and more up our sleeve too! I also agree regarding the branch teams and contact centre. They are the backbone of the Harpenden Building Society. They have experienced and unprecedented amount of applications following the launch of a market leading ISA last week. As such, service levels have been impacted, however we have assigned additional resource to help with account processing and we are confident that we will return to our normal service levels soon. We appreciate your feedback and if I can be of any further assistance then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 31st January 2024

I've been hanging on the phone for over 20 minutes.

I've been hanging on the phone for over 20 minutes. They just do not answer calls. Dont tell me this is a one man outfit? Reviewed on: 30th January 2024

Reply from Harpenden Building Society Hi Leyla, Thanks for your feedback. As an explanation (and not an excuse) our teams are processing an unprecedented amount of applications following the launch of a market leading ISA product last week, and as such we have experienced a spike in customer queries which has resulted in longer waiting times than we would like. We have added extra resource to our processing team and are confident that this will return us our normal service levels. I'm hoping you were able to get through in the end, but if not please contact me at [email protected] and I will do my best to answer your query. With kind regards, Jon Sweeting Commercial Manager Response date: 31st January 2024

Online log in doesn't work

Not a great start, opened a new savings account with Harpenden. I've apparently been registered for online banking and need to manage the account from here but the log in details sent to me don't work. My only option is to call the 'help' desk. I've been on hold for 20 minutes and still no answer, no indication of que length. Reviewed on: 29th January 2024

Reply from Harpenden Building Society Hi Lhia, I'm sorry to understand that you have been experiencing issues with our online system. I hope my colleagues were able to assist, however if not please do not hesitate to contact me on [email protected] and I will do my best to assist. Kind regards, Jon Sweeting Commercial Manager Response date: 30th January 2024

Upon discovering your online ISA

Upon discovering your webpage https://www.harpendenbs.co.uk/savings/personal-savings-accounts/online-isa/ I decided to open your online ISA account issue 1. Clicked to apply which took me to another page, selected 'new customer', this took me to another product selection page (https://online.harpendenbs.co.uk/Registration?type=personal&?ReturnUrl=%2f), which to my dismay did not list the online ISA account issue 1, anywhere! Reviewed on: 24th January 2024

Reply from Harpenden Building Society Hi Alan, Thanks for your review and i'm sorry to understand that you are disappointed with the application journey. We made the decision yesterday evening to withdraw the Online ISA (Issue 1) as a result of high demand and to maintain our service levels. The withdrawal from the website and our online banking platform can take a few minutes as these are hosted by different providers. We are hoping to launch a new issue Online ISA very soon, and if you would like further details on this please either contact me directly or sign up for our newsletter on our website. If i can be of any further assistance to you in this matter then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Response date: 25th January 2024

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Harpenden Building Society: Savings reviews

83% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (336)

In branch service review

In branch service review

In branch service review

Their on-line service works like a dream.

Pleased with the sevice from Harpenden BS

very easy and quick to speak to and helpful

bit steam powered at times but nice people.

I've been hanging on the phone for over 20 minutes.

Online log in doesn't work

Upon discovering your online ISA

Do you have a different Harpenden Building Society product?

There's still more to see!

Join Smart Money People

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