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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.18
Based on 444 reviews, last reviewed 6th Aug 2026
75% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
4%

Latest highest rating:

5

Opening a Trust Account It was much easier than I anticipated to open the Trust account and then register to manage this online. The application and accompanying documents we... Read more Reviewed on: 6th August 2026
SG's avatar
SG

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026
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HCG
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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

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Harpenden Building Society Savings reviews (444)

In branch service review

5
Very friendly atmosphere and great customer care. Reviewed on: 18th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
Very helpful, polite, patient, excellent service, thank you. Reviewed on: 16th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

In branch service review

5
Personal, professional, excellent service. Reviewed on: 16th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

In branch service review

5
Friendly and efficient treatment of customers. Reviewed on: 7th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

Unhelpful bureaucracy

3
I wanted to take money out of my easy access isa and put the same amount back in - later in this tax year. The isa legislation allows this but you do not. I am transferring my account to Nationwide who do allow this. I was also not impressed by having to close my previous account and open a new one to get decent rates Reviewed on: 5th September 2024
William's avatar
William
Reply from Harpenden Building Society Hi William, Thank you for taking the time to provide us with your feedback. I am sorry to hear that you have not been satisfied with your recent interaction with Harpenden Building Society. You are absolutely right, the ISA legislation does allow for funds to be removed and paid back within the same tax year. This would be a flexible ISA, which at the moment is not a product we have available. Existing members are signposted to review their accounts to ensure that they still suit their needs. We have made improvements to the process for existing members to open new accounts both though the online portal and in branch. We have and will continue to monitor closed accounts to ensure that these provide our members with fair value. If we can be of any further assistance to you in this matter, please do not hesitate to contact me. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024
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Harpenden Building Society

EXCELLENT GOOD OLD FASHIONED CUSTOMER SERVICE

5
On every occasion I have contact the Society I have received prompt, courteous and informed advice about our savings. Their rates are very competitive and their range of products concise and easy to understand. Like we used to receive from our local bank manager - now long gone. Reviewed on: 4th September 2024
SLIPPER's avatar
SLIPPER
Reply from Harpenden Building Society Hi Slipper, Thank you for your comments. I am pleased to read that you have had a good experience with Harpenden Building Society. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024
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Harpenden Building Society

Easy and good way of saving, opened account online i...

5
Easy and good way of saving, opened account online in minutes… Reviewed on: 4th September 2024
bertaston's avatar
bertaston
Reply from Harpenden Building Society Hi Bertaston Thank you for your feedback. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024
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Harpenden Building Society

More detailed clarity needed - Open an ISA

3
The process was unclear; firstly the ISA product stated "PAYMENT OF INTEREST - Payment Type Into My Savings Account". I had to clarify that this meant the ISA savings account I was opening and NOT my existing savings account. ie; the interest will become part of the ISA. Then once opened, the acknowledgement letter stated "Your current variable rate of interest...", when in fact it was a Fixed rate of interest. Thirdly, the whole process of making an ISA Transfer into the HBS ISA account was cumbersome; it was not an electronic process, so a form had to be completed by hand. It was then not clear where the form had to be sent. eg; by email or a visit to the branch or by post to Head Office. In the end I sent it by email and also took it to the branch. To be fair, it was processed very quickly but still not sure if it was the email version or the hand delivered version that was acted upon. The process just needs a little more attention to detail. Reviewed on: 2nd September 2024
Donian's avatar
Donian
Reply from Harpenden Building Society Hi Donian, Thank you for your feedback and I'm sorry to understand that you have been disappointed with the process of opening your account and the ISA transfer process. I can empathise with your frustrations around the process and we are working hard with our software provider to enhance the user experience and we are confident that this will improve. I am pleased to understand that the end result was good, but take on board that there are improvements to be made. If we can be of any further assistance to you in this matter please do not hesitate to contact me. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024
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Harpenden Building Society

In branch service review

5
Brilliant staff, friendly, helpful and really care about their customers. Reviewed on: 31st August 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your review. It is great to read that you have had a positive experience in one of our branches. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024
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Harpenden Building Society

In branch service review

5
Lovely staff members. Please keep the branch open!. Reviewed on: 31st August 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for the lovely review about our branches and the staff in them. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024
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Harpenden Building Society

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