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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.12 (448 reviews)

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4.12

Based on 448 reviews, last reviewed 22nd Sep 2026

60% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Very pleased with the service at Harpenden Building... Very pleased with the service at Harpenden Building Society in Leighton Buzzard over many years. Thank you. Reviewed on: 22nd September 2026

Latest lowest rating:

1

trying to resolve query re transfer. trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

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Harpenden Building Society Savings reviews (448)

In branch service review

Staff always friendly and helpful. Reviewed on: 24th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

A very prompt updating of my book and free post back...

A very prompt updating of my book and free post back again. Good information sent about needing to update. Always helpful and kind Reviewed on: 20th September 2024

Reply from Harpenden Building Society Hi Jennifer, Thank you for your feedback and we're thrilled you are pleased with our service! We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 24th September 2024

In branch service review

Customer service in branch is second to none - staff always have time to deal with your queries. Reviewed on: 20th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Nice, friendly staff. Always very helpful. How can you improve on excellence?. Reviewed on: 20th September 2024

Reply from Harpenden Building Society A lovely to review, and your last comment mirrors similar words I use in my annual review with my line manager! Joking aside, we are delighted you are pleased with the service you have received. If we can't improve on excellence, then we will just have to try our best to maintain it! Thanks once again for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Very friendly atmosphere and great customer care. Reviewed on: 18th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Very helpful, polite, patient, excellent service, thank you. Reviewed on: 16th September 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Personal, professional, excellent service. Reviewed on: 16th September 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Friendly and efficient treatment of customers. Reviewed on: 7th September 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Unhelpful bureaucracy

I wanted to take money out of my easy access isa and put the same amount back in - later in this tax year. The isa legislation allows this but you do not. I am transferring my account to Nationwide who do allow this. I was also not impressed by having to close my previous account and open a new one to get decent rates Reviewed on: 5th September 2024

Reply from Harpenden Building Society Hi William, Thank you for taking the time to provide us with your feedback. I am sorry to hear that you have not been satisfied with your recent interaction with Harpenden Building Society. You are absolutely right, the ISA legislation does allow for funds to be removed and paid back within the same tax year. This would be a flexible ISA, which at the moment is not a product we have available. Existing members are signposted to review their accounts to ensure that they still suit their needs. We have made improvements to the process for existing members to open new accounts both though the online portal and in branch. We have and will continue to monitor closed accounts to ensure that these provide our members with fair value. If we can be of any further assistance to you in this matter, please do not hesitate to contact me. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

EXCELLENT GOOD OLD FASHIONED CUSTOMER SERVICE

On every occasion I have contact the Society I have received prompt, courteous and informed advice about our savings. Their rates are very competitive and their range of products concise and easy to understand. Like we used to receive from our local bank manager - now long gone. Reviewed on: 4th September 2024

Reply from Harpenden Building Society Hi Slipper, Thank you for your comments. I am pleased to read that you have had a good experience with Harpenden Building Society. Kind regards, Emma Sinclair Senior Savings Operations Manager Response date: 6th September 2024

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Harpenden Building Society: Savings reviews

60% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (448)

In branch service review

A very prompt updating of my book and free post back...

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Unhelpful bureaucracy

EXCELLENT GOOD OLD FASHIONED CUSTOMER SERVICE

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