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Simon H

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Review of the Harpenden Building Society, Savings:

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The company failed to inform Me of several savings...

The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - understanding and unhelpful Reviewed on: 1st October 2024

Reply from Harpenden Building Society Dear Simon, Thank you for your review and I’m sorry to understand that you are unhappy with the service you have received- specifically relating to communications regarding interest rate reductions. We monitor all electronic communications to establish if any messages are ‘undelivered’ or ‘suppressed’ and will look to contact these customers through a different channel. We have fully reviewed and investigated your complaint and have sent you our final response on the 1st of October. This details how to refer your complaint to the Financial Ombudsman Service if you are not satisfied with the outcome of your complaint, however we would welcome further discussion if anything in our final response is factually incorrect. Jon Sweeting Commercial Manager Response date: 2nd October 2024

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