Sandra h's community profile page

Write a review

Viewing profile for,

Sandra h

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Harpenden Building Society, Savings:

View on product page

Fed up with online attemp.

Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up , but now I cannot get into system as something has been deactivated. No answer to telephone call , no waiting time given. This has been one obstacle and frustration after another . Will probably just let attempted account lapse as am fed up trying. Reviewed on: 12th August 2025

Reply from Harpenden Building Society Hi Sandra, Thank you for your candid feedback, and I'm sorry to understand that you are experiencing issues when trying to register for an online account. We are working hard to improve our Harpenden Online Platform, and we are confident that this will improve. If you would like to contact me directly then i will pass your comments to the relevant team who will be able to assist you further. My email address is [email protected] Yours sincerely, Jon Sweeting Commercial Manager Response date: 14th August 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.