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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.25 (441 reviews)

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4.24

Based on 441 reviews, last reviewed 22nd Apr 2026

9% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Great online service Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026

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Harpenden Building Society Savings reviews (441)

Harpenden Building Society Branch Review

Harpenden Building Society is a mutual and should remember to put the interests of members above corporate performance. Stop this constant introduction of new higher interest accounts which leave behind existing accounts which continue at much lower rates. The policy is quite deliberate and is disgraceful for a mutual. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thanks you for your feedback, and I'm sorry to understand you are unhappy with the pricing of our products. We have recently introduced two new products, a 90 Days' Notice and an Online ISA account. Our 90 Day's notice account is paying a rate of 5.50%. As part of this launch, we also increased the rate of all of our previous-issue 90 day accounts so that existing customers will be earning the same as new applicants. We would also waive any notice periods for existing customers who wish to transfer to this product. The Online ISA is priced to represent the limited access and distribution of this product and for customers who are happy to apply and manage their accounts online. We have recently updated our processes to allow customers to apply for new products without he need to complete a full application form. We have and are continuing to make significant changes across the savings range, and as a result 99% of our savers are getting a higher than average savings rate. We have also recently added a feature to our website to encourage customers and non-customers to register so that they can stay informed of Harpenden Building Society news. This will include new product information and how to apply for new products. I appreciate your feedback, and if you wish to discuss further my email address is [email protected] Kind regards, Jon Sweeting Response date: 2nd November 2023

Harpenden Building Society Branch Review

Pleasant, friendly, knowledgeable staff. Reviewed on: 26th October 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

It is in a very convenient location for us. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback, it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

For savings with Harpenden I tend to use a branch. I would like online account interest rates offered in branch even if some extra restriction was placed on the accounts. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback- we will consider this for future product launches. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Always friendly, always helpful, always have time for you. Nice to have a personal touch and have someone to speak to if you have any queries. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

There is no selling of their products as is often the case with larger building societies. Small and friendly and personal. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback. if i'm reading your comment correctly, you are saying we don't bombard you with cross sale items such as loans or insurance etc. I 100% agree with you, however the teams are passionate about making sure our customers are in the right account for them, and as such they will signpost customers to other accounts if appropriate. We really appreciate your feedback, so thank you. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

There is a local branch in Leighton Buzzard and I can have an account book. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback, it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Now that the banks have gone and not many cash machines, it would be a big help if you put one in. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback. Cash Machines are both hugely expensive to purchase and to manage, in addition to this we would need to make significant changes to our infrastructure to allow our customers to use these. As always, we have to consider the needs of all 20,000 of our members before commiting to thse big ticket items. That being said, there is potential for us to do something along these lines- the project is still very much in its early stages, but watch this space. Thanks again for your feedback. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Local, helpful and friendly staff. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Unfriendly web application

Whilst applying for a bank account it said you could edit pages, if you clicked edit the whole application blanked, not very helpful. Reviewed on: 25th October 2023

Reply from Harpenden Building Society Hi Eileen, Thank you for your feedback and I'm sorry to understand that you experienced issues when you edited your details. That sounds incredibly frustrating so can empathise with you. The system should only reset if you edited your initial details (i.e. opening deposit and source of funds). As the product selection is included within this, the system will take you back to the original application screen as it requires you to confirm that the account selection is correct. We are aware that this can be improved and is on our road map for future development. That being said- the system should remember the majority of your details on application so that if you decide to edit, you don't need to re-enter all your details. If you are happy to contact me at [email protected] then i'd be more than happy to investigate this further so it doesn't happen again. Kind regards, Jon Sweeting Commercial Manager Response date: 26th October 2023

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Harpenden Building Society: Savings reviews

9% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (441)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Unfriendly web application

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Want to see more from Harpenden Building Society?

Mortgages

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