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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.30
Based on 410 reviews, last reviewed 10th Oct 2025
17% decrease in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Very good Customer Service Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K

Latest lowest rating:

2

Suspended before I start! I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste ... Read more Reviewed on: 4th October 2025
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Peter H
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Harpenden Building Society Savings reviews (410)

Harpenden Building Society Branch Review

5
Service provided by welcoming and efficient staff. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

4
I like that there is a branch in my town (Tring), and that I get excellent service whenever I visit. The savings rates are good. The only improvement might be slightly more online functionality. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your brilliant feedback- and i will pass this on to Gill and the team at Tring Branch. We are working hard to improve our online functionality and we are confident that this will improve. I'm very keen to explore what additional features our customers would like added to this platform, so if you have any ideas or something you feel we should be considering then please do not hesitate to contact me at [email protected] Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Keep it as a mutual organisation, as it is, especially with a high street presence. Local access should be a key operation for all financial institutions. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- it is really appreciated. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Prompt service, efficient and good rates of interest. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
The ladies at the Leighton Buzzard branch are just the best - so helpful. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. I will pass this onto Isabel and the team at Leighton Branch. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
All good, no real improvement required. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly staff, always very helpful. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I like that the account is a passbook. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly staff, they offer passbooks and I like the quickness of completeness of accounts being set up. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
The staff were so helpful and friendly. Also, the place is spotless. Reviewed on: 28th September 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society The team all take immense pride in their respective branches, and this is something we are all very proud of and it's lovely that this has been acknowledged, so thank you. Jon Sweeting Commercial Manager Response date: 9th October 2023
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Harpenden Building Society

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