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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.12 (448 reviews)

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4.12

Based on 448 reviews, last reviewed 22nd Sep 2026

60% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Very pleased with the service at Harpenden Building... Very pleased with the service at Harpenden Building Society in Leighton Buzzard over many years. Thank you. Reviewed on: 22nd September 2026

Latest lowest rating:

1

trying to resolve query re transfer. trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

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Harpenden Building Society Savings reviews (448)

Harpenden Building Society Branch Review

I'm so satisfied to find people behind the counter, plus they are so friendly and helpful. In this automated world I find the service to be good!. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

Leighton Buzzard branch is excellent, the staff are always pleasant. I am not good with forms or money but they are always helpful and put me right. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. I will pass this onto Isabel and the Leighton team. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

I understand the ladies need a lunch break but to close the shop at this time is very inconvenient. Reviewed on: 1st November 2023

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our branch hours to make sure that they are fit for purpose and will consider this as part of future discussions. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

Efficient admin and good interest rates. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

Everyone in the branch is very friendly and helpful. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

The staff are always friendly and helpful. Only slightly longer opening times would help. Reviewed on: 1st November 2023

Harpenden Building Society Branch Review

Very efficicent and knowledgeabel. So wonderful to be able to speak to someone and get advice face-to-face. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

Face-to-face service and local knowledge given. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Terrible customer service

I received a letter from Louise Wilson giving instructions, among other things, on how to sign online to give authority and instructions as to how to give 90 days notice to close the account. I rang twice to the Harpenden and spoke twice to Wendy. Subsequently I received a call from Louise. Her instructions in the letter were wrong and neither Wendy or Louise could help further. Louise has instructed me to make a complaint t to the FSA and send in her letter. I reminded Louise that there were extra complaints about speaking to Louise and Wendy today. I'm unsure what I need to do now. Help to resolve matters ASAP. Reviewed on: 31st October 2023

Reply from Harpenden Building Society Hi Jennifer, Thank you for your feedback. I understand my colleague Emma has spoken to you and your husband about your experience and has agreed what we need to do next, but I wanted to reach out to you to apologise that the standard of service you received did not meet your expectations. We have raised some of the issues you have experienced with our software provider and will work with them to improve the user experience. Thanks once again, Jon Response date: 2nd November 2023

Harpenden Building Society Branch Review

The staff were very helpful and Gill advised me on ISA account advantages and helped me fill in a form to change to a higher interest account. Reviewed on: 26th October 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. I will pass this feedback onto Gill. Jon Sweeting Commercial Manager Response date: 1st November 2024

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Harpenden Building Society: Savings reviews

60% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (448)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Terrible customer service

Harpenden Building Society Branch Review

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Mortgages

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