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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.42
Based on 335 reviews, last reviewed 20th Dec 2024
71% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024
SLIPPER's avatar
SLIPPER

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
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Simon H
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Harpenden Building Society Savings reviews (335)

Harpenden Building Society Branch Review

4
Friendly staff when visiting branch many years ago. You could increase interest rates. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thanks for your feedback. We are increasing rates on the majority of our accounts from 13th September. Jon Sweeting Commercial Manger Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
First class customer service! Unfailingly warm, welcoming, personal touch with help, advice and efficient service at all times. I have been with the Harpenden for many years and even though I am now living in Essex I have always kept my account at Radlett where the friendly customer service is impeccable, as recently demonstrated with my phone conversation with Christian and in-branch service from Catherine. Keep up your wonderful work, it's much valued and appreciated. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this was lovely to read and I will make sure that this is passed to the Radlett team. Jon Sweeting Commercial Manager. Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Always friendly, and very helpful and knowledgeable. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

4
You are very helpful and efficient when we eventually get through to you on the phone. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We are constantly reviewing our processes and up-skilling our colleagues to ensure service levels are maintained. This can be challenging, especially when we have high demand for market leading products. If the phone lines are busy, you can always email us at [email protected] Jon Sweeting Commercial Manager Response date: 2nd August 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Customer service was excellent by Gill in Tring. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I prefer a high street branch, not everything has to be online! Vanessa was extremely helpful in explaining different accounts, and the transfer process was quick and easy. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback and i will make sure that this is passed to Vanessa. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Staff are very friendly and helpful. The ability to make a deposit in a branch using a card would be very useful. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback and suggestion. We will take this on board for future discussions. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I like being able to access my account locally. We no longer have any banks in the town. Staff are helpful and friendly. Reviewed on: 23rd August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024
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Harpenden Building Society

Fantastic Building Society

5
Had an account with Harpenden Building Society from when I first moved there back in the 1990's. On moving away 15 years ago didn't know what to expect of the service level, but have been incredibly pleased. They remain attentive, efficient and fast! Thank you so much for many years of outstaning service. Reviewed on: 14th August 2023
Paul Jennings's avatar
Paul Jennings
Reply from Harpenden Building Society Hi Paul, Thank you for your fantastic feedback, this is really great to hear. We'll do our best to provide you with outstanding service for many more years to come! Jon Sweeting Commercial Manager Response date: 15th August 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
It is in my town, easy to get to and they are always friendly and helpful. Reviewed on: 8th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

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