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Harpenden Building Society: Savings reviews

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4.12

Based on 448 reviews, last reviewed 22nd Sep 2026

60% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

8%

4%

2%

4%

Latest highest rating:

5

Very pleased with the service at Harpenden Building... Very pleased with the service at Harpenden Building Society in Leighton Buzzard over many years. Thank you. Reviewed on: 22nd September 2026

Latest lowest rating:

1

trying to resolve query re transfer. trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

Review Harpenden Building Society: Savings now

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Harpenden Building Society Savings reviews (448)

Harpenden Building Society Branch Review

5

Local, friendly, like the ease of transactions and a Reviewed on: 29th November 2023

Reply from Harpenden Building Society It looks like you got cut off a bit back there, which is a shame as I was really enjoying reading your review. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

It's local and has good service. Reviewed on: 29th November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Staff are really helpful. The only downside is that it's so far away from where we live, we wish they hadn't shut down the Buckingham branch. Reviewed on: 29th November 2023

Reply from Harpenden Building Society Thank you for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Very friendly branch, always feel comfortable and well looked after. Reviewed on: 29th November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Fair and competitive rates. Local branch. Do not have online accounts. Friendly and very helpful staff. Reviewed on: 24th November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Excellent service in the Leighton Buzzard branch. You should have genuine elections when the number of candidates exceeds the number of positions. Reviewed on: 24th November 2023

Reply from Harpenden Building Society Thank you for your feedback. I'd be very interested to discuss this further with you so please do not hesitate to email me at [email protected] Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Friendly, helpful service from all members of staff. Reviewed on: 24th November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Slow and account has been setup with no details shared with customer

2

After I filled the application, I only heard from them that they are delayed but even after they have transferred my funds over, they have not sent me any details about my account, neither the account details nor online login details. I have sent them an email but haven't heard back for over a week. I would expect better customer experience. Reviewed on: 24th November 2023

Reply from Harpenden Building Society Dear F, Thank you for your feedback and i'm sorry to understand that you have been disappointed with the service you have received so far. As an explanation (and certainly not an excuse) we have recently experienced unprecedented demand for our online ISA. We received >350 applications in two days and had to make the decision to withdraw the product, but to honour applications received to that point. As such, we have experienced delays in processing applications and have communicated the delays to impacted customers. We are now up to date, so i'm disappointed that you still have not received any communications from us. If you would like to email me your details to [email protected] i will happily investigate for you and we can discuss next steps. Yours sincerely, Jon Sweeting Commercial Manager Response date: 27th November 2023

Harpenden Building Society Branch Review

5

I like that they have a physical presence on the street, and have helpful and friendly staff. Reviewed on: 22nd November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Easy to apply

5

Good interest rate and on the trusted moneyfacts site. Application was easy to complete and submit. Just a little apprehensive about what the IT online account will look like compared to larger banks and BS's, especially the bit about withdrawls. Reviewed on: 10th November 2023

Reply from Harpenden Building Society Hi Donian, Thank you for your feedback, and i'm glad you found the application process easy to complete. We're confident that you will be able to transact as easily as with other Building Society's, however if you do have any questions then please do not hesitate to contact me at [email protected] Thanks again for your feedback, it is appreciated. Jon Sweeting Commercial Manger Response date: 13th November 2023

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