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Review of the Lloyds Bank, Club Lloyds Current Account:

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Superb banking experience

It's benefits scheme and top interest savings accounts are always a win Reviewed on: 24th May 2024

Review of the Harpenden Building Society, Savings:

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Slow and account has been setup with no details shared with customer

After I filled the application, I only heard from them that they are delayed but even after they have transferred my funds over, they have not sent me any details about my account, neither the account details nor online login details. I have sent them an email but haven't heard back for over a week. I would expect better customer experience. Reviewed on: 24th November 2023

Reply from Harpenden Building Society Dear F, Thank you for your feedback and i'm sorry to understand that you have been disappointed with the service you have received so far. As an explanation (and certainly not an excuse) we have recently experienced unprecedented demand for our online ISA. We received >350 applications in two days and had to make the decision to withdraw the product, but to honour applications received to that point. As such, we have experienced delays in processing applications and have communicated the delays to impacted customers. We are now up to date, so i'm disappointed that you still have not received any communications from us. If you would like to email me your details to [email protected] i will happily investigate for you and we can discuss next steps. Yours sincerely, Jon Sweeting Commercial Manager Response date: 27th November 2023

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