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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (354 reviews)

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4.43

Based on 354 reviews, last reviewed 14th Apr 2025

8% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

Opening hours not so good, but staff are very helpful Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025

Latest lowest rating:

1

Failure to make a deposit into a new ISA account. Registered and opened an account. Failed to transfer the first deposit from my bank because an additional reference is incorrect. Sort code and acct n... Read more Reviewed on: 14th April 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (354)

Harpenden Building Society Branch Review

Nothing to improve at all. Always helpful and happy to help with any issues quickly and efficiently. A pleasure to go to. Always greeted with a smile and always let me know of any new accounts. Reviewed on: 8th September 2023

Reply from Harpenden Building Society Wow. Thank you for your feedback and we are delighted that you are pleased with us. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Good customer service, polite and helpful. Reviewed on: 8th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

If only Harpenden did standing orders I'd transfer my current account! The staff know me and my wife so dealing with them is easy. Reviewed on: 8th September 2023

Reply from Harpenden Building Society Thanks for your feedback and this is great to read. We have no immediate plans to introduce current accounts now or in the near future... but watch this space for exciting new initiatives that we will be launching in the next year or so. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Friendly and reliable. Should provide interest rates leaflets more often. Reviewed on: 8th September 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. All of our interest rate information is available in our branches and on our website. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

The staff are always friendly and very helpful. They always have a smile and nothing is too much trouble; they are a credit to the company. The best Building Society in town. Reviewed on: 8th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Helpful, business-like and friendly staff - professional. The website was very clear and user-friendly, with all relevent documents for the account in one place. Reviewed on: 1st September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback and I will pass this onto my colleagues in our marketing department who manage our website. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Friendly and kind staff who take the time to explain details. Reviewed on: 31st August 2023

Reply from Harpenden Building Society This is great to hear. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

I like the facility to withdraw up to Reviewed on: 30th August 2023

Reply from Harpenden Building Society Thank you for your review, however it looks like you were cut off mid-sentence. If you would like to contact me at [email protected] i'd be delighted to respond to your request. Jon Sweeting Commercial Manager Response date: 28th October 2024

Harpenden Building Society Branch Review

The staff are superb. Friendly, helpful, professional, patient and make everything so easy. Reviewed on: 30th August 2023

Reply from Harpenden Building Society This is great to read, and will make sure this is cascaded to the branch teams. Jon Sweeting Commercial Manager Response date: 12th September 2023

Harpenden Building Society Branch Review

I have been a member of the Harpenden for many years. The standard of customer service is outstanding and second to none! The warm, friendly and efficient responses from staff are impeccable, whether in branch or over the phone. I this world of impersonal, robotic automation the Harpenden remains a shining beacon of personal, positive customer service which is much valued and appreciated, as show by Christian, Catherine and Vanessa in branch on 23/08/2023. Thank you and keep up your brilliant work and wonderful traditions which are unique to the Harpenden Building Society!. Reviewed on: 30th August 2023

Reply from Harpenden Building Society Wow! I'm so pleased to read this and we are delighted that you are happy with the service at the Radlett Branch. I'll make sure that this is shared with the team. Thank you for your fantastic review. Jon Sweeting Commercial Manager Response date: 12th September 2023

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Harpenden Building Society: Savings reviews

8% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (354)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

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