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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.42
Based on 335 reviews, last reviewed 20th Dec 2024
71% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024
SLIPPER's avatar
SLIPPER

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
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Simon H
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Harpenden Building Society Savings reviews (335)

Harpenden Building Society Branch Review

5
I have been a member of the Harpenden for many years. The standard of customer service is outstanding and second to none! The warm, friendly and efficient responses from staff are impeccable, whether in branch or over the phone. I this world of impersonal, robotic automation the Harpenden remains a shining beacon of personal, positive customer service which is much valued and appreciated, as show by Christian, Catherine and Vanessa in branch on 23/08/2023. Thank you and keep up your brilliant work and wonderful traditions which are unique to the Harpenden Building Society!. Reviewed on: 30th August 2023
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Verified Member
Reply from Harpenden Building Society Wow! I'm so pleased to read this and we are delighted that you are happy with the service at the Radlett Branch. I'll make sure that this is shared with the team. Thank you for your fantastic review. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Friendly and very efficient service. Reviewed on: 30th August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I like that it is on my doorstep and has easy access. I like that it is operated in the old way and not all about online. Reviewed on: 30th August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your review and we appreciate the feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Gill in your Tring office explained everything very clearly and efficiently. Reviewed on: 30th August 2023
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Verified Member
Reply from Harpenden Building Society That's great to hear, and i'll make sure this is passed to Gill and her Line Manager. Thanks for your feedback. Jon Sweeting Commercial Manager. Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Honest, reliable, brilliant staff and brilliant service. Reviewed on: 29th August 2023
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Verified Member
Reply from Harpenden Building Society Thanks for your feedback- this is great to read. Jon Sweeting Commercial manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
An improvement could be longer opening hours. Reviewed on: 29th August 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hour to ensure they remain fit for purpose and will consider your feedback in future discussions. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Staff are knowledgeable and friendly, always a good experience, they make you feel valued as a customer. Reviewed on: 29th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Nice staff and their customer knowledge is very good. They are always helpful giviing good advice. Reviewed on: 29th August 2023
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Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Excellent staff who are very knowledgeable about their products. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

4
The staff in my local branch provide excellent support. You would have got much better marks if it was not for my difficulties in accessing your internet - as yet unresolved!. Reviewed on: 29th August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We are currently working hard to improve our online platform to make this more user friendly. Jon Sweeting Commercial Manager Response date: 12th September 2023
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Harpenden Building Society

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