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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.29
Based on 410 reviews, last reviewed 10th Oct 2025
17% decrease in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Very good Customer Service Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K

Latest lowest rating:

2

Suspended before I start! I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste ... Read more Reviewed on: 4th October 2025
Peter H's avatar
Peter H
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About this product

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Harpenden Building Society Savings reviews (410)

Harpenden Building Society Branch Review

5
I like that they have a physical presence on the street, and have helpful and friendly staff. Reviewed on: 22nd November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Easy to apply

5
Good interest rate and on the trusted moneyfacts site. Application was easy to complete and submit. Just a little apprehensive about what the IT online account will look like compared to larger banks and BS's, especially the bit about withdrawls. Reviewed on: 10th November 2023
Donian's avatar
Donian
Reply from Harpenden Building Society Hi Donian, Thank you for your feedback, and i'm glad you found the application process easy to complete. We're confident that you will be able to transact as easily as with other Building Society's, however if you do have any questions then please do not hesitate to contact me at [email protected] Thanks again for your feedback, it is appreciated. Jon Sweeting Commercial Manger Response date: 13th November 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I'm so satisfied to find people behind the counter, plus they are so friendly and helpful. In this automated world I find the service to be good!. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Leighton Buzzard branch is excellent, the staff are always pleasant. I am not good with forms or money but they are always helpful and put me right. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. I will pass this onto Isabel and the Leighton team. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

4
I understand the ladies need a lunch break but to close the shop at this time is very inconvenient. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our branch hours to make sure that they are fit for purpose and will consider this as part of future discussions. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Efficient admin and good interest rates. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Everyone in the branch is very friendly and helpful. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
The staff are always friendly and helpful. Only slightly longer opening times would help. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our branch hours to make sure that they are fit for purpose and will consider this as part of future discussions. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Very efficicent and knowledgeabel. So wonderful to be able to speak to someone and get advice face-to-face. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
Harpenden Building Society Logo
Harpenden Building Society

Harpenden Building Society Branch Review

5
Face-to-face service and local knowledge given. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

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