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Antony Kisby

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Review of the Harpenden Building Society, Savings:

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slow to answer and difficult to open an account

Took days to get any response to my application and then accepted a bank statement as evidence if address but not a new passport as evidence of identity unless it is certified ! Opened other accounts recently. Never been asked to send certified copy before. Waste of time. My investment will go elsewhere. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Hi Antony, I'm sorry to understand your experience has not met your expectations on this occasion. We have an obligation to ensure we fulfill our necessary due diligence requirements, however if you would like to contact me directly at [email protected] about your expereince i will make sure that this is discussed. Once again, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 19th October 2023

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