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Review of the Vernon Building Society, Savings:

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Friendly caring staff.

Just so easy to deal with all staff very friendly and caring Reviewed on: 27th January 2025

Review of the Harpenden Building Society, Savings:

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Existing customers beware

Issuing new accounts with better interest rates than existing accounts receive again. CSR? Governance? Does 'Business decision' override integrity? Reviewed on: 4th October 2023

Reply from Harpenden Building Society Hi Tom, Thanks you for your feedback, and I'm sorry to understand you are unhappy with the pricing of our products. We have recently introduced two new products, a 90 Days' Notice and an Online ISA account. Our 90 Day's notice account is paying a rate of 5.50%. As part of this launch, we also increased the rate of all of our previous-issue 90 day accounts so that existing customers will be earning the same as new applicants. We would also waive any notice periods for existing customers who wish to transfer to this product. The Online ISA is priced to represent the limited access and distribution of this product and for customers who are happy to apply and manage their accounts online. We have recently updated our processes to allow customers to apply for new products without he need to complete a full application form. We have and are continuing to make significant changes across the savings range, and as a result 99% of our savers are getting a higher than average savings rate. We have also recently added a feature to our website to encourage customers and non-customers to register so that they can stay informed of Harpenden Building Society news. This will include new product information and how to apply for new products. I appreciate your feedback, and if you wish to discuss further my email address is [email protected] Kind regards, Jon Sweeting Response date: 5th October 2023

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