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M. Brooks

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Review of the Harpenden Building Society, Savings:
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Hopeless trying to register

1
For 48 hrs I have been try to register/log in onto their website. I have been provided with User ID, formulated my password and was sent an activation code. All works until you reach the last obsticle, your prefered mode of 2nd authentication. The screen keeps saying 'error occcured return to main menu' Tried calling 5 times and all I get is the engaged tone. I am moving on to another BS to deposit my money. Reviewed on: 10th October 2023
Reply from Harpenden Building Society Thank you for your feedback, and i'm sorry to hear your experience with us has been so frustrating recently. Can I confirm you are calling the correct number, 01582 765411, as we don't have an engaged tone- instead we have a queue system until the call is answered by a colleague. I'm sure our colleagues will be able to help, however if you would prefer to contact me directly, my email address is [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 10th October 2023
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Harpenden Building Society

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