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Harpenden Building Society: Savings reviews

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4.41
Based on 336 reviews, last reviewed 20th Dec 2024
82% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024
SLIPPER's avatar
SLIPPER

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024
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Simon H
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (336)

Review of the Harpenden Building Society, Savings:

In branch service review

4
Longer opening hours needed on all days. Reviewed on: 29th February 2024
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
The fact they are open 5.5 days a week whereas banks are all shut is great. Friendly, helpful staff in person and on the phone. Also they are local, not a national society. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Very pleasant and helpful staff at the Harpenden branch. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. I will pass this to the team at the Harpenden branch. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

Harpenden Building Society Branch Review

5
I like the face that it is a building society and likely to stay so, also that it is local. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Have been coming to Harpenden for years so feel very much at home. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Professional, competent, face-to-face service. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society . Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Staff are very knowledgeable and took the time to explain the process, together with the timescales. Delighted when everything went smoothly and was within the timescales advised. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
A small, friendly Building Society which treats all its savers and customers fairly. It does not lower savings rates on old accounts, it treats new and old the same, which many building societies don't anymore. When contacting the Society, I am always spoken to in a warm and friendly manner and no problem is too much trouble. It's like talking to one of the family. As a new member I would recommend it to everyone, not just friends and family. Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society Wow! Thank you so much for your brilliant review, it's really appreciated. This is exactly what we are striving to achieve. Thank you for your valuable feeback. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Local, friendly, like the ease of transactions and a Reviewed on: 29th November 2023
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Verified Member
Reply from Harpenden Building Society It looks like you got cut off a bit back there, which is a shame as I was really enjoying reading your review. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
It's local and has good service. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

Harpenden Building Society Branch Review

5
Staff are really helpful. The only downside is that it's so far away from where we live, we wish they hadn't shut down the Buckingham branch. Reviewed on: 29th November 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023
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Harpenden Building Society

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