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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.24 (441 reviews)

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4.24

Based on 441 reviews, last reviewed 22nd Apr 2026

9% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Great online service Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (441)

In branch service review

Good are T&Cs, rules, product descriptions, many ways to send communications. Improvements to postal service form needed, your cheque design, to fix the position of some features, the hand-roof motif at top left, typeface of entries on cheque and blank or empty boxed, when improves are possible to apply. Reviewed on: 1st May 2024

Reply from Harpenden Building Society I'm glad your pleased with the Terms and Conditions, rules and product descriptions- we have worked hard to improve these recently, and we take on board your comments regarding the cheques and other items we could approve upon. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Dealt with Vanessa at Tring branch who was extremely helpful, going out of her way to help me and sticking at it so my problem was solved and account opened. Very happy with the excellent and personal service. Thank you. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback. We will make sure that this is fed to Vanessa and her Line Manager. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

The staff are always pleasant, deal with enquiries efficiently and make you feel important as a customer. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Personal, friendly and very efficient service. Well done. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to reaad. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Convenient, local situation. Opening hours reasonable. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your review. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Get new bank account so your staff do not have to go to the post office to pay in cheques. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback- we are considering ways we can improve this for our colleagues, but finding a bank in close proximity to one of our branches is getting increasingly challenging! Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Convenient, friendly and helpful staff. Customer duty must be improved if interest rates are unfavourable to customer on an old product the customer must be advised to invest in the new product. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback, and quite a bit to unpick so i'll try and answer each point. 1. We are satisfied that our products provide good outcomes, fair value and assists customers in achieving their financial objectives. >99% of our savers receive better than the UK average savings rate. 2. The vast majority of our closed issue products are priced to match their open book equivalent. 3. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. 4. We have made the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Convenient. Friendly, helpful staff. Should advise customers when investing in an obsolete product - customer duty is FCA responsibility. Reviewed on: 1st May 2024

In branch service review

Historically, with its local service I would always have recommended HBS but closing two days a week is a very significant degradation of service and eliminates your USP. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our branch opening hours to make sure they are working for our members, and to ensure that all branch locations remain commercially viable. Generally, the feedback has been positive and we have not seen footfall reduce as a result of these changes- that being said, i will pass your comments to the Senior Team for further discussion. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Very friendly staff at Leighton Buzzard, always very helpful. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to read. I'll make sure this is passed to the Leighton Team. Jon Sweeting Commercial Manager Response date: 7th June 2024

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Harpenden Building Society: Savings reviews

9% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (441)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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