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Harpenden Building Society: Savings reviews

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4.42

Based on 336 reviews, last reviewed 20th Dec 2024

83% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

8%

4%

1%

3%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (336)

Harpenden Building Society Branch Review

5

Staff are really helpful. The only downside is that it's so far away from where we live, we wish they hadn't shut down the Buckingham branch. Reviewed on: 29th November 2023

Reply from Harpenden Building Society Thank you for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Very friendly branch, always feel comfortable and well looked after. Reviewed on: 29th November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Fair and competitive rates. Local branch. Do not have online accounts. Friendly and very helpful staff. Reviewed on: 24th November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Excellent service in the Leighton Buzzard branch. You should have genuine elections when the number of candidates exceeds the number of positions. Reviewed on: 24th November 2023

Reply from Harpenden Building Society Thank you for your feedback. I'd be very interested to discuss this further with you so please do not hesitate to email me at [email protected] Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Friendly, helpful service from all members of staff. Reviewed on: 24th November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Slow and account has been setup with no details shared with customer

2

After I filled the application, I only heard from them that they are delayed but even after they have transferred my funds over, they have not sent me any details about my account, neither the account details nor online login details. I have sent them an email but haven't heard back for over a week. I would expect better customer experience. Reviewed on: 24th November 2023

Reply from Harpenden Building Society Dear F, Thank you for your feedback and i'm sorry to understand that you have been disappointed with the service you have received so far. As an explanation (and certainly not an excuse) we have recently experienced unprecedented demand for our online ISA. We received >350 applications in two days and had to make the decision to withdraw the product, but to honour applications received to that point. As such, we have experienced delays in processing applications and have communicated the delays to impacted customers. We are now up to date, so i'm disappointed that you still have not received any communications from us. If you would like to email me your details to [email protected] i will happily investigate for you and we can discuss next steps. Yours sincerely, Jon Sweeting Commercial Manager Response date: 27th November 2023

Harpenden Building Society Branch Review

5

I like that they have a physical presence on the street, and have helpful and friendly staff. Reviewed on: 22nd November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Easy to apply

5

Good interest rate and on the trusted moneyfacts site. Application was easy to complete and submit. Just a little apprehensive about what the IT online account will look like compared to larger banks and BS's, especially the bit about withdrawls. Reviewed on: 10th November 2023

Reply from Harpenden Building Society Hi Donian, Thank you for your feedback, and i'm glad you found the application process easy to complete. We're confident that you will be able to transact as easily as with other Building Society's, however if you do have any questions then please do not hesitate to contact me at [email protected] Thanks again for your feedback, it is appreciated. Jon Sweeting Commercial Manger Response date: 13th November 2023

Harpenden Building Society Branch Review

5

I'm so satisfied to find people behind the counter, plus they are so friendly and helpful. In this automated world I find the service to be good!. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

5

Leighton Buzzard branch is excellent, the staff are always pleasant. I am not good with forms or money but they are always helpful and put me right. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. I will pass this onto Isabel and the Leighton team. Jon Sweeting Commercial Manager Response date: 4th December 2023

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