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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (336 reviews)

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4.42

Based on 336 reviews, last reviewed 20th Dec 2024

83% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

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Harpenden Building Society Savings reviews (336)

Harpenden Building Society Branch Review

I understand the ladies need a lunch break but to close the shop at this time is very inconvenient. Reviewed on: 1st November 2023

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our branch hours to make sure that they are fit for purpose and will consider this as part of future discussions. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

Efficient admin and good interest rates. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

Everyone in the branch is very friendly and helpful. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

The staff are always friendly and helpful. Only slightly longer opening times would help. Reviewed on: 1st November 2023

Harpenden Building Society Branch Review

Very efficicent and knowledgeabel. So wonderful to be able to speak to someone and get advice face-to-face. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Harpenden Building Society Branch Review

Face-to-face service and local knowledge given. Reviewed on: 1st November 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your valuable feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 4th December 2023

Terrible customer service

I received a letter from Louise Wilson giving instructions, among other things, on how to sign online to give authority and instructions as to how to give 90 days notice to close the account. I rang twice to the Harpenden and spoke twice to Wendy. Subsequently I received a call from Louise. Her instructions in the letter were wrong and neither Wendy or Louise could help further. Louise has instructed me to make a complaint t to the FSA and send in her letter. I reminded Louise that there were extra complaints about speaking to Louise and Wendy today. I'm unsure what I need to do now. Help to resolve matters ASAP. Reviewed on: 31st October 2023

Reply from Harpenden Building Society Hi Jennifer, Thank you for your feedback. I understand my colleague Emma has spoken to you and your husband about your experience and has agreed what we need to do next, but I wanted to reach out to you to apologise that the standard of service you received did not meet your expectations. We have raised some of the issues you have experienced with our software provider and will work with them to improve the user experience. Thanks once again, Jon Response date: 2nd November 2023

Harpenden Building Society Branch Review

The staff were very helpful and Gill advised me on ISA account advantages and helped me fill in a form to change to a higher interest account. Reviewed on: 26th October 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. I will pass this feedback onto Gill. Jon Sweeting Commercial Manager Response date: 1st November 2024

Harpenden Building Society Branch Review

The staff are really knowledgeable and helpful and helped me put my money into a better rate account which I really appreciated. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. I will pass your comments onto Gill and her team. Jon Sweeting Commercial Manager Response date: 1st November 2023

Harpenden Building Society Branch Review

Logging into the online service could be improved. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback. We are aware that the log in procedure for our online system could be improved and are working hard with our system provider to update to it is both quicker and easier to log in. Thanks once again for your feedback, it's appreciated. Jon Sweeting Commercial Manager Response date: 1st November 2023

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Harpenden Building Society: Savings reviews

83% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (336)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Terrible customer service

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

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