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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.29
Based on 430 reviews, last reviewed 11th Feb 2026
27% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Helpful staff made for a pleasant experience. The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most h... Read more Reviewed on: 11th February 2026
John G's avatar
John G

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

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Harpenden Building Society Savings reviews (430)

In branch service review

5
After HSBC, Barclays, and Natwest leaving Tring, it was a pleasure to get Harpenden BS replacing Nationwide as our only financial outlet. After Natwest let me down in Jan 23, I opened a new triple access ISA with Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, and welcome to Harpenden Building Society. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

4
Longer opening hours needed on all days. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
The friendly staff are always helpful and always have a snack. Nothing to improve. A lovely building society. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society They never offer me any! I'll have words with them! Joking aside, thank you for your lovely feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

4
Really helpful counter staff and they still issue books. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. It is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
The website is awful! The screen is two-thirds picture and only one-third available. Otherwise I like the closeness of the branch. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society We're pleased that you are happy with the branch service. We are currently working hard to improve our website. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
Very professional and friendly staff. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
Vanessa at the Tring branch was very knowledgeable, helpful and patient. Reviewed on: 28th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society I'll make sure this is fed back to Vanessa. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

Phoned up at 425pm just as the lady was going home w...

5
Phoned up at 425pm just as the lady was going home with a question and at 435pm she phoned me back with the answer .True service best i have had in years most company's would have left it until the next day and then not had the manners to call back . Reviewed on: 28th February 2024
Si's avatar
Si
Reply from Harpenden Building Society Thank you for your feedback, this is brilliant to read and i'm glad you are pleased with our service! If you would let me know by email which colleague assisted you then i will make sure this is passed onto them and their Line Manager. My email address is [email protected] Thanks again, Jon Response date: 29th February 2024
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Harpenden Building Society

In branch service review

5
Can't improve the service as I love the fact you have an office with good, friendly, helpful staff, and the opening hours are convenient. Reviewed on: 27th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

Tricky as a POA.

2
Tricky as a POA. Received a code but not asked to use it. Why apply twice? Reviewed on: 27th February 2024
JS's avatar
JS
Reply from Harpenden Building Society Thank you for your feedback. If you would like to contact me regarding your experience i would be interested to know what happened, and how we may rectify it. Please email me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 28th February 2024
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Harpenden Building Society

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