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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.24
Based on 441 reviews, last reviewed 22nd Apr 2026
9% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
4%

Latest highest rating:

5

Great online service Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies... Read more Reviewed on: 22nd April 2026
Clement - Elizabeth Osuhor's avatar
Clement - Elizabeth Osuhor

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026
HCG's avatar
HCG
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About this product

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Harpenden Building Society Savings reviews (441)

In branch service review

5
Leighton Buzzard staff were pleasant, helpful, excellent explaining the T+Cs and answering my questions. Online support team are thoughtful, patient (took a while to realise my difficulties were caused by the Apple iOS) and helpful. They provided good advice, thanks to all. Reviewed on: 1st April 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. We are aware of some of the issues with Apple iOS and are working with our partners to improve the user experience. In the meantime, I'll be sure to pass on your feedback to Isabel and the team at Leighton Buzzard. Thanks once again, Jon Sweeting Commercial Manager Response date: 15th May 2024
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Harpenden Building Society

HBS needs 1 yr fixed rate bonds

3
HBS needs 1 yr fixed rate bonds Reviewed on: 26th March 2024
Anthony L's avatar
Anthony L
Reply from Harpenden Building Society Hi Anthony, Thanks for your feedback. We might have something up our sleeve in the near future, so please sign up for our members newsletter on our website so we can keep you informed of new products. Kind regards, Jon Sweeting Commercial Manager Response date: 27th March 2024
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Harpenden Building Society

Very helpful when trying to activate my account

5
Very helpful when trying to activate my account Reviewed on: 25th March 2024
andrew b's avatar
andrew b
Reply from Harpenden Building Society Hi Andrew, Thank you for your feedback- this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

Great start

5
Great start - just got your letter explaining progress on my ISA transfer in. But confusingly I also got the same letter on plain paper - presumably your office copy. Reviewed on: 20th March 2024
Graham W's avatar
Graham W
Reply from Harpenden Building Society Hi Graham, How embarrassing- please accept my apologies. I will discuss this with colleagues to ensure that this does not happen again. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 21st March 2024
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Harpenden Building Society

Pleased to have found this Building Society!

4
On the whole it was very easy to set up a new ISA and transfer the balance from an existing ISA to my new Harpenden ISA. If there was one thing that could be improved (and hence my 4 stars instead of 5) it would be to simplify setting up my online access. As part of registering for a new ISA I had to register for online access but then after setting up the ISA I got an email telling me how to activate the account. I went around in circles for about 10 minutes before figuring out how to do this! I also received a second email which told me that I would find my new account number in a certain place on the online screen but it was actually somewhere else on the screen. Perhaps the email needs a slight revision? Neither of these two points were showstoppers but it would be nice if the process could be streamlined. Overall it was easy enough to set up the account and Harpenden responded quickly to the ISA transfer request. I'm a happy customer at this point!! Reviewed on: 9th March 2024
Jay's avatar
Jay
Reply from Harpenden Building Society Hi Jay, Thank you for your very valuable feedback, it's appreciated. We are working hard with our software providers to improve the user experience as we are very aware that their are some improvements required! That being said, I am always very keen to explore any potential wins we can use, and i'd be happy to take this suggestion. I'm also keen to explore where the email has caused confusion- specifically to the good point you made regarding the account number in a different place. Perhaps you could email me at [email protected] and we can arrange a brief chat about your experience! We're delighted to understand that you are a happy customer. Kind regards, Jon Sweeting Commericial Manager Response date: 11th March 2024
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Harpenden Building Society

Shambles

1
Opened an ISA in mid-February. Never received any confirmations or references that the account had been opened. Received an email addressed to another persons name, so it's obvious that GDPR isn't a high priority! I had no faith after this so requested the account be closed. And, received no reply to this. I then contacted Jsweeting on 18th February for assistance, and he hasn't responded - so don't hold out any hope he'll contact you back if you use the email he supplies here folks! Reviewed on: 6th March 2024
Jason A 1980's avatar
Jason A 1980
Reply from Harpenden Building Society Hi Jason, I'm sorry if you have emailed me an i have not responded. Perhaps instead you could contact me on either 01582 765411 or 07811 283441 then i would be happy to discuss this further. Kind regards, Jon Response date: 7th March 2024
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Harpenden Building Society

In branch service review

5
Local branch in Radlett high street, very friendly staff, helpful and well-informed. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
It is not too far away to travel but one on the high street would be helpful. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
Good rates, personal service and a branch I can visit if I need help. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
Unlike the banks, my first communication with Harpenden Building Society was answered by a knowledgeable receptionist who was able to answer all my questions and send me full information of the savings account in which I was interested. I also welcome the interest rate and the fact that I can operate my account by post. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society I'm thrilled that you are pleased with the service you have received. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

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