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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.12 (448 reviews)

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4.12

Based on 448 reviews, last reviewed 22nd Sep 2026

60% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Very pleased with the service at Harpenden Building... Very pleased with the service at Harpenden Building Society in Leighton Buzzard over many years. Thank you. Reviewed on: 22nd September 2026

Latest lowest rating:

1

trying to resolve query re transfer. trying to resolve query re transfer. NO facility to contact via email or chat apparently only phone and wait or branch visit. Reviewed on: 5th September 2026

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About this product

Harpenden Building Society offer savings accounts designed to suit different ways of saving.

The amount you’ll need to open a Harpenden Building Society savings account varies depending on which one you choose but is usually between £100 and £1000. Accounts can mostly be opened online, but some are branch or via post only.

Harpenden Building Society savings reviews help you find out what it’s like to be a customer. If you’ve used Harpenden Building Society before, you can also leave a review and share your experience.

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Harpenden Building Society Savings reviews (448)

Fast response and friendly service.

Fast response and friendly service. Reviewed on: 11th April 2024

Reply from Harpenden Building Society Hi Philip, Thanks for your feedback, it is really appreciated. We're glad that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 12th April 2024

Very thorough and diligent.

Very thorough and diligent. HBS offers good products with a great customer focused culture compared to big banks. Could be modernised slightly, still sending me letters when it could easily be digital but doesn't hinder the service. Reviewed on: 6th April 2024

Reply from Harpenden Building Society Hi Wong, Thank you for your feedback, it is really appreciated. I can absolutely understand where you are coming from and it is on our road map to improve, but not hinder the service we offer our members. Thank you once again. Jon Sweeting Commercial Manager Response date: 9th April 2024

In branch service review

Friendly/knowledgeable staff and local. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thanks for your feedback,, this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Easy to deal with, helpful and professional. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thanks for your feedback, this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

It's a shame the Buckingham branch closed. Lovely friendly staff, quick payout needed as it was a deposit for a bungalow. Thank you. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thank you for your feedback, and we can understand your disappointment that the Buckingham branch closed. We hope you will be happy in your new Bungalow and if we can be of further assistance in future then please let us know. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Friendly in branch. Great interest rates for online savings. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thanks for your feedback, it is appreciated. Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Your staff at Leighton Buzzard office are polite, efficient and so helpful. 10/10. Reviewed on: 1st April 2024

Reply from Harpenden Building Society This is great o read. I will make sure this is passed to Isabel and the team at Leighton Buzzard. Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Leighton Buzzard staff were pleasant, helpful, excellent explaining the T+Cs and answering my questions. Online support team are thoughtful, patient (took a while to realise my difficulties were caused by the Apple iOS) and helpful. They provided good advice, thanks to all. Reviewed on: 1st April 2024

Reply from Harpenden Building Society This is great to read. We are aware of some of the issues with Apple iOS and are working with our partners to improve the user experience. In the meantime, I'll be sure to pass on your feedback to Isabel and the team at Leighton Buzzard. Thanks once again, Jon Sweeting Commercial Manager Response date: 15th May 2024

HBS needs 1 yr fixed rate bonds

HBS needs 1 yr fixed rate bonds Reviewed on: 26th March 2024

Reply from Harpenden Building Society Hi Anthony, Thanks for your feedback. We might have something up our sleeve in the near future, so please sign up for our members newsletter on our website so we can keep you informed of new products. Kind regards, Jon Sweeting Commercial Manager Response date: 27th March 2024

Very helpful when trying to activate my account

Very helpful when trying to activate my account Reviewed on: 25th March 2024

Reply from Harpenden Building Society Hi Andrew, Thank you for your feedback- this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

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Harpenden Building Society: Savings reviews

60% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (448)

Fast response and friendly service.

Very thorough and diligent.

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

HBS needs 1 yr fixed rate bonds

Very helpful when trying to activate my account

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

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