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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.25
Based on 443 reviews, last reviewed 15th Jun 2026
13% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
4%

Latest highest rating:

4

Account opening was straight forward and a pleasant... Account opening was straight forward and a pleasant experience dealing with Harpenden Branch, especially Isabella who opened my account. The following... Read more Reviewed on: 15th June 2026
JDS's avatar
JDS

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026
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HCG
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (443)

In branch service review

5
Good rates, personal service and a branch I can visit if I need help. Reviewed on: 29th February 2024
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
Unlike the banks, my first communication with Harpenden Building Society was answered by a knowledgeable receptionist who was able to answer all my questions and send me full information of the savings account in which I was interested. I also welcome the interest rate and the fact that I can operate my account by post. Reviewed on: 29th February 2024
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Verified Member
Reply from Harpenden Building Society I'm thrilled that you are pleased with the service you have received. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
The front of house staff were excellent. Vanessa, Claire and George were very efficient and helpful in closing our existing accounts and opening new ones for us. Reviewed on: 29th February 2024
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Verified Member
Reply from Harpenden Building Society This is great to read, I will make sure that this is fed back to them. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
After HSBC, Barclays, and Natwest leaving Tring, it was a pleasure to get Harpenden BS replacing Nationwide as our only financial outlet. After Natwest let me down in Jan 23, I opened a new triple access ISA with Reviewed on: 29th February 2024
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Verified Member
Reply from Harpenden Building Society This is great to read, and welcome to Harpenden Building Society. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

4
Longer opening hours needed on all days. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
The friendly staff are always helpful and always have a snack. Nothing to improve. A lovely building society. Reviewed on: 29th February 2024
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Verified Member
Reply from Harpenden Building Society They never offer me any! I'll have words with them! Joking aside, thank you for your lovely feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

4
Really helpful counter staff and they still issue books. Reviewed on: 29th February 2024
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Verified Member
Reply from Harpenden Building Society Thank you for your feedback. It is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
The website is awful! The screen is two-thirds picture and only one-third available. Otherwise I like the closeness of the branch. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society We're pleased that you are happy with the branch service. We are currently working hard to improve our website. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
Very professional and friendly staff. Reviewed on: 29th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

In branch service review

5
Vanessa at the Tring branch was very knowledgeable, helpful and patient. Reviewed on: 28th February 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society I'll make sure this is fed back to Vanessa. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024
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Harpenden Building Society

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