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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.24 (441 reviews)

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4.25

Based on 441 reviews, last reviewed 22nd Apr 2026

9% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Great online service Account opening as a new customer was very quick and straightforward. Great savings interest on accounts compared to most Banks or building Societies... Read more Reviewed on: 22nd April 2026

Latest lowest rating:

2

Put "Sign In" at the top of the Home page I was looking forward to the new website, which has been promised for some years now. Looks great. But....where is the Sign In option??? Idiot design.... Read more Reviewed on: 22nd April 2026

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Harpenden Building Society Savings reviews (441)

In branch service review

The front of house staff were excellent. Vanessa, Claire and George were very efficient and helpful in closing our existing accounts and opening new ones for us. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read, I will make sure that this is fed back to them. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

After HSBC, Barclays, and Natwest leaving Tring, it was a pleasure to get Harpenden BS replacing Nationwide as our only financial outlet. After Natwest let me down in Jan 23, I opened a new triple access ISA with Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read, and welcome to Harpenden Building Society. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Longer opening hours needed on all days. Reviewed on: 29th February 2024

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The friendly staff are always helpful and always have a snack. Nothing to improve. A lovely building society. Reviewed on: 29th February 2024

Reply from Harpenden Building Society They never offer me any! I'll have words with them! Joking aside, thank you for your lovely feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Really helpful counter staff and they still issue books. Reviewed on: 29th February 2024

Reply from Harpenden Building Society Thank you for your feedback. It is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The website is awful! The screen is two-thirds picture and only one-third available. Otherwise I like the closeness of the branch. Reviewed on: 29th February 2024

Reply from Harpenden Building Society We're pleased that you are happy with the branch service. We are currently working hard to improve our website. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Very professional and friendly staff. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Vanessa at the Tring branch was very knowledgeable, helpful and patient. Reviewed on: 28th February 2024

Reply from Harpenden Building Society I'll make sure this is fed back to Vanessa. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

Phoned up at 425pm just as the lady was going home w...

Phoned up at 425pm just as the lady was going home with a question and at 435pm she phoned me back with the answer .True service best i have had in years most company's would have left it until the next day and then not had the manners to call back . Reviewed on: 28th February 2024

Reply from Harpenden Building Society Thank you for your feedback, this is brilliant to read and i'm glad you are pleased with our service! If you would let me know by email which colleague assisted you then i will make sure this is passed onto them and their Line Manager. My email address is [email protected] Thanks again, Jon Response date: 29th February 2024

In branch service review

Can't improve the service as I love the fact you have an office with good, friendly, helpful staff, and the opening hours are convenient. Reviewed on: 27th February 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

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Harpenden Building Society: Savings reviews

9% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (441)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Phoned up at 425pm just as the lady was going home w...

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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