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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

85% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (335)

Harpenden Building Society Branch Review

There is a local branch in Leighton Buzzard and I can have an account book. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback, it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Now that the banks have gone and not many cash machines, it would be a big help if you put one in. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback. Cash Machines are both hugely expensive to purchase and to manage, in addition to this we would need to make significant changes to our infrastructure to allow our customers to use these. As always, we have to consider the needs of all 20,000 of our members before commiting to thse big ticket items. That being said, there is potential for us to do something along these lines- the project is still very much in its early stages, but watch this space. Thanks again for your feedback. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Local, helpful and friendly staff. Reviewed on: 26th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Unfriendly web application

Whilst applying for a bank account it said you could edit pages, if you clicked edit the whole application blanked, not very helpful. Reviewed on: 25th October 2023

Reply from Harpenden Building Society Hi Eileen, Thank you for your feedback and I'm sorry to understand that you experienced issues when you edited your details. That sounds incredibly frustrating so can empathise with you. The system should only reset if you edited your initial details (i.e. opening deposit and source of funds). As the product selection is included within this, the system will take you back to the original application screen as it requires you to confirm that the account selection is correct. We are aware that this can be improved and is on our road map for future development. That being said- the system should remember the majority of your details on application so that if you decide to edit, you don't need to re-enter all your details. If you are happy to contact me at [email protected] then i'd be more than happy to investigate this further so it doesn't happen again. Kind regards, Jon Sweeting Commercial Manager Response date: 26th October 2023

Everything was going very smoothly until the last hurdle.

The whole online application process was very user friendly, but then at the very end the digital signature page did not load (I waited a whole hour), so I don't know now if my application has been processed or not. Reviewed on: 21st October 2023

Harpenden Building Society Branch Review

Friendly staff who take the time to explain things fully. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Local, friendly, very helpful service, very kindly sat down beside me to guide me through a transfer online (Wendy). Reviewed on: 18th October 2023

Reply from Harpenden Building Society That's lovely to read. I'll make sure this is cascaded back to Wendy. Jon Sweeting Commercial Manager Response date: 2nd November 2023

Harpenden Building Society Branch Review

Friendly, informative, and helpful team. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Thank you for your feedback- it's appreciated. Jon Sweeting Commercial Manager Response date: 2nd November 2023

slow to answer and difficult to open an account

Took days to get any response to my application and then accepted a bank statement as evidence if address but not a new passport as evidence of identity unless it is certified ! Opened other accounts recently. Never been asked to send certified copy before. Waste of time. My investment will go elsewhere. Reviewed on: 18th October 2023

Reply from Harpenden Building Society Hi Antony, I'm sorry to understand your experience has not met your expectations on this occasion. We have an obligation to ensure we fulfill our necessary due diligence requirements, however if you would like to contact me directly at [email protected] about your expereince i will make sure that this is discussed. Once again, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 19th October 2023

Easy to open !

Very easy to open and check the account was OK. Member of staff who rang with a query was lovely to speak to. Full marks ! Reviewed on: 12th October 2023

Reply from Harpenden Building Society Hi Victoria, This is great to read and thanks for your feedback. If you can remember my colleague's name then please email me at [email protected] and I will make sure I pass this on. Thanks again, Jon Sweeting Commercial Manager Response date: 19th October 2023

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Harpenden Building Society: Savings reviews

85% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (335)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Unfriendly web application

Everything was going very smoothly until the last hurdle.

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

slow to answer and difficult to open an account

Easy to open !

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