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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

69% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (335)

Hopeless trying to register

For 48 hrs I have been try to register/log in onto their website. I have been provided with User ID, formulated my password and was sent an activation code. All works until you reach the last obsticle, your prefered mode of 2nd authentication. The screen keeps saying 'error occcured return to main menu' Tried calling 5 times and all I get is the engaged tone. I am moving on to another BS to deposit my money. Reviewed on: 10th October 2023

Reply from Harpenden Building Society Thank you for your feedback, and i'm sorry to hear your experience with us has been so frustrating recently. Can I confirm you are calling the correct number, 01582 765411, as we don't have an engaged tone- instead we have a queue system until the call is answered by a colleague. I'm sure our colleagues will be able to help, however if you would prefer to contact me directly, my email address is [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 10th October 2023

On line login

Is totally useless. I've been trying in vain to activate online access for over a week now. Waiting for activation keys, changing passwords, talking to your customer service centre, All advise and instructions they gve leads to the same result - my activation key is out of date even if it was only sent by email minutes before and then my account is suspended yet again. I'll be closing my account and moving my funds to another place as this is utterly unworkable. i Reviewed on: 4th October 2023

Reply from Harpenden Building Society Hi Jacky, Thank you for your feedback and i'm sorry you have been experiencing issues with our online system. I can appreciate that this must be frustrating. If you would like to contact me with your details, i will investigate and try and get a solution for you. My email address is [email protected] Jon Sweeting Commercial Manager Response date: 5th October 2023

Existing customers beware

Issuing new accounts with better interest rates than existing accounts receive again. CSR? Governance? Does 'Business decision' override integrity? Reviewed on: 4th October 2023

Reply from Harpenden Building Society Hi Tom, Thanks you for your feedback, and I'm sorry to understand you are unhappy with the pricing of our products. We have recently introduced two new products, a 90 Days' Notice and an Online ISA account. Our 90 Day's notice account is paying a rate of 5.50%. As part of this launch, we also increased the rate of all of our previous-issue 90 day accounts so that existing customers will be earning the same as new applicants. We would also waive any notice periods for existing customers who wish to transfer to this product. The Online ISA is priced to represent the limited access and distribution of this product and for customers who are happy to apply and manage their accounts online. We have recently updated our processes to allow customers to apply for new products without he need to complete a full application form. We have and are continuing to make significant changes across the savings range, and as a result 99% of our savers are getting a higher than average savings rate. We have also recently added a feature to our website to encourage customers and non-customers to register so that they can stay informed of Harpenden Building Society news. This will include new product information and how to apply for new products. I appreciate your feedback, and if you wish to discuss further my email address is [email protected] Kind regards, Jon Sweeting Response date: 5th October 2023

Harpenden Building Society Branch Review

The staff are always very friendly and helpful. Very convenient having a local branch in Radlett. Reviewed on: 28th September 2023

Reply from Harpenden Building Society That's really great to hear, and we appreciate your feedback. Jon Sweeting Commercial manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Friendly, efficient service - understand the needs of more elderly people. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is really great to hear and we appreciate your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

They took the time to explain account options and rates. Enquired about reason for account - really great, friendly and efficient service, thanks. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is really great to hear and we appreciate your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Friendly staff, local branch, good financial products. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your feedback, and we're delighted you are pleased with bot our service and products. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Friendly and helpful staff, especially in Leighton Buzzard. Improvement - more help to inform people if their savings rates are too low and that there are better products. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your review, and we're delighted you are pleased with our colleagues at the Leighton Buzzard branch. I will make sure that this is passed onto Isabel and the team there. 99% of our accounts earn better than average returns, and we have recently updated our processes so existing customers can apply for a new account without the need to complete a full application form. We have, and will continue to signpost customers to our most competitively priced products. May I also also suggest that you sign up to our emails and magazines as this will keep you up to date on any new or changes to existing products. To do this, simply visit our website and follow the instructions. Thank you once again for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Great personal service. Product offering is limited for kids, perhaps a bit dated vs. larger banks/building societies. My visit was to open a kids savings account, the team were knowledgeable, good with kids and showed the benefits of saving to them. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your excellent feedback, and we're delighted to hear that our colleagues were knowledgeable, good with kids and showed them the benefits of saving to them- as i;m sure you will agree with me, this is a very beneficial and important habit to install at an early age. I 100% agree that our product offering is limited for this very important demographic of customer, and this is something we are invested to improving. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I use the Harpenden regularly and the staff are always extremely helpful. The service is better than any other bank/building society I have used. I have mobility issues and they go out of their way to help. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is brilliant to read! Thank you for your feedback. Response date: 9th October 2023

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Harpenden Building Society: Savings reviews

69% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (335)

Hopeless trying to register

On line login

Existing customers beware

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

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