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Review of the Harpenden Building Society, Savings:

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Not a great experience.

Not a great experience. Took ages for my account to be opened, they didn't send me any account information to pay money into the ISA, when I eventually got some details they didn't work. Then they started sending me emails addressed to someone else. I'm glad I wasn't able to transfer any money into this ISA as I am not convinced I would have been able to withdraw it without experience more problems. Reviewed on: 14th February 2024

Reply from Harpenden Building Society Thank you for your feedback and I'm sorry to understand that your experience has been far below what you, or I would expect. With regards to your first point, by way of an explanation (and not an excuse) we had been inundated with applications following the launch of a market leading ISA product. As a result we needed to adapt resource to ensure we could process applications in a timely manner. Unfortunately, this impacted our service levels, however we did try and advise customers of likely delays and give timescales on when their application would be processed. I'm very concerned about your other point regarding emails addressed to another person, so perhaps you could contact me at [email protected] and I will investigate this further. Once again, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 15th February 2024

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