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COLIN W

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Review of the Harpenden Building Society, Savings:

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The Harpenden Online registration process is not good.

The Harpenden Online registration process is not good. The sort code entry is ridiculous. I had to visit your Harpenden office for an explanation! Reviewed on: 3rd June 2024

Reply from Harpenden Building Society Hi Colin, Thank you for your feedback and I'm sorry to understand that you were disappointed with our Harpenden Online registration. We are working hard with our software provider to improve the log-in process and generally enhance the user experience and we're confident that this will improve. If we can be of any further assistance to you in this matter then please do not hesitate to contact me. Kind regards, Jon Sweeting Commercial Manager Response date: 4th June 2024

Review of the Newbury Building Society, Mortgages:

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Seamless!

Seamless! The whole process was extremely simple, communication was timely. Cannot say anything more. Reviewed on: 5th April 2024

Reply from Newbury Building Society Thank you Colin for your kind words and taking time to provide feedback, we appreciate it. Response date: 5th April 2024

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