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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.28 (430 reviews)

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4.28

Based on 430 reviews, last reviewed 11th Feb 2026

180% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Helpful staff made for a pleasant experience. The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most h... Read more Reviewed on: 11th February 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Harpenden Building Society Savings reviews (430)

In branch service review

Dealt with Vanessa at Tring branch who was extremely helpful, going out of her way to help me and sticking at it so my problem was solved and account opened. Very happy with the excellent and personal service. Thank you. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback. We will make sure that this is fed to Vanessa and her Line Manager. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

The staff are always pleasant, deal with enquiries efficiently and make you feel important as a customer. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Personal, friendly and very efficient service. Well done. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to reaad. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Convenient, local situation. Opening hours reasonable. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your review. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Get new bank account so your staff do not have to go to the post office to pay in cheques. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback- we are considering ways we can improve this for our colleagues, but finding a bank in close proximity to one of our branches is getting increasingly challenging! Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Convenient, friendly and helpful staff. Customer duty must be improved if interest rates are unfavourable to customer on an old product the customer must be advised to invest in the new product. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback, and quite a bit to unpick so i'll try and answer each point. 1. We are satisfied that our products provide good outcomes, fair value and assists customers in achieving their financial objectives. >99% of our savers receive better than the UK average savings rate. 2. The vast majority of our closed issue products are priced to match their open book equivalent. 3. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. 4. We have made the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Convenient. Friendly, helpful staff. Should advise customers when investing in an obsolete product - customer duty is FCA responsibility. Reviewed on: 1st May 2024

In branch service review

Historically, with its local service I would always have recommended HBS but closing two days a week is a very significant degradation of service and eliminates your USP. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our branch opening hours to make sure they are working for our members, and to ensure that all branch locations remain commercially viable. Generally, the feedback has been positive and we have not seen footfall reduce as a result of these changes- that being said, i will pass your comments to the Senior Team for further discussion. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

Very friendly staff at Leighton Buzzard, always very helpful. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to read. I'll make sure this is passed to the Leighton Team. Jon Sweeting Commercial Manager Response date: 7th June 2024

In branch service review

It has a branch in Leighton Buzzard. It opens on a Saturday morning. Interest rates are competitive. Don't like interest rates less than online only. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback, it's appreciated. Online Only products are priced to reflect the restrictions applied to both applications and ongoing management of these products (for instance you could not go into Leighton branch on Saturday Morning to transact on an Online account). We have some competitive which can be applied for and managed through all channels, including a 2 Year Fixed Rate Bond. Please visit out website, give us a call or pop into the branch to find out more. Kind regards, Jon Sweeting Commercial Manager Response date: 7th June 2024

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Harpenden Building Society: Savings reviews

180% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Harpenden Building Society: Savings now

Harpenden Building Society Savings reviews (430)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Review Harpenden Building Society: Savings now

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