Write a review

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.68 (348 reviews)

View other Harpenden Building Society products

4.43

Based on 348 reviews, last reviewed 31st Jan 2025

55% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

In branch service review Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025

Verified source

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (348)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

Always friendly, and very helpful and knowledgeable. Reviewed on: 23rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

Harpenden Building Society Branch Review

Friendly and helpful staff, especially in Leighton Buzzard. Improvement - more help to inform people if their savings rates are too low and that there are better products. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your review, and we're delighted you are pleased with our colleagues at the Leighton Buzzard branch. I will make sure that this is passed onto Isabel and the team there. 99% of our accounts earn better than average returns, and we have recently updated our processes so existing customers can apply for a new account without the need to complete a full application form. We have, and will continue to signpost customers to our most competitively priced products. May I also also suggest that you sign up to our emails and magazines as this will keep you up to date on any new or changes to existing products. To do this, simply visit our website and follow the instructions. Thank you once again for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Great personal service. Product offering is limited for kids, perhaps a bit dated vs. larger banks/building societies. My visit was to open a kids savings account, the team were knowledgeable, good with kids and showed the benefits of saving to them. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your excellent feedback, and we're delighted to hear that our colleagues were knowledgeable, good with kids and showed them the benefits of saving to them- as i;m sure you will agree with me, this is a very beneficial and important habit to install at an early age. I 100% agree that our product offering is limited for this very important demographic of customer, and this is something we are invested to improving. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I use the Harpenden regularly and the staff are always extremely helpful. The service is better than any other bank/building society I have used. I have mobility issues and they go out of their way to help. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is brilliant to read! Thank you for your feedback. Response date: 9th October 2023

Harpenden Building Society Branch Review

I like all the staff - very helpful and give best advice. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I can walk to it when I come to Radlett!. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I would like for third party cheques to be reinstated. Barty, Steve and all staff are excellent. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your feedback, especially regarding Steve and Bharti. I will make sure that this is cascaded to their line manager. The decision to withdraw third party cheques was not a decision we took lightly. We have to balance our risk appetite and regulatory focus with the needs of our customers, and on this occasion it was felt appropriate and proportionate to withdraw the facility for our savings accounts. Whilst it is unlikely we will reinstate third party transactions in the short to medium term, it is a subject that we will monitor moving forward. Thank you for your feedback, and if we can be of any further assistance to you in this matter then please do not hesitate to contact me at [email protected] Jon Sweeting Commercial Manager Response date: 28th October 2024

Harpenden Building Society Branch Review

I really appreciate the fact that I can access the branch easily and speak to people in person. They are extremely helpful and happy to advise me. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

It is conveniently located near the railway station and not far from the bus stop for St. Albans. It is an efficient and friendly branch. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read and thank you for your feedback. I will pass your thoughts on to our branch team. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Service provided by welcoming and efficient staff. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I like that there is a branch in my town (Tring), and that I get excellent service whenever I visit. The savings rates are good. The only improvement might be slightly more online functionality. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your brilliant feedback- and i will pass this on to Gill and the team at Tring Branch. We are working hard to improve our online functionality and we are confident that this will improve. I'm very keen to explore what additional features our customers would like added to this platform, so if you have any ideas or something you feel we should be considering then please do not hesitate to contact me at [email protected] Jon Sweeting Commercial Manager Response date: 9th October 2023

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Club Lloyds Saver
from Lloyds Bank 4.27 from 54 reviews
Junior Instant Access Savings
from Earl Shilton Building Society 0.00 from 0 reviews
Saver
from Triodos Bank 4.81 from 62 reviews

There's still more to see!

Harpenden Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

55% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (348)

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Do you have a different Harpenden Building Society product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024