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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (335)

Review of the Harpenden Building Society, Savings:

Poor interest

The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024

Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024

In branch service review

People always very helpful and friendly and happy. Reviewed on: 30th July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

It gives you a personal, reliable service. It will inform us when a fixed term is due to end. Reviewed on: 30th July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

Friendly, knowledgeable staff, great service. Reviewed on: 30th July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

Local office. Deal with a person who listens and is informative. Better rates on savings in branch needed. Reviewed on: 27th July 2024

Reply from Harpenden Building Society Thanks you for your feedback, and I'm sorry to understand you are unhappy with the pricing of our products- specifically branch based accounts. The majority of our products are E-enabled. This means that a customer can both apply and manage their accounts through our online system or use our branch network. As such, there is no price differentiation on these products. We do however have some Online Only products, and these are priced to represent the limited access and distribution of this product and for customers who are happy to apply and manage their accounts through our online platform only. We have and are continuing to make significant changes across the savings range, and as a result the majority of our savers are getting a higher than average savings rate. I appreciate your feedback, and if you wish to discuss further my email address is [email protected] Kind regards, Jon Sweeting Response date: 2nd August 2024

In branch service review

Very friendly service. More fixed rate products needed. Reviewed on: 27th July 2024

Reply from Harpenden Building Society This is great to read. We have some exciting Fixed Rate products planned so please sign up for our mutual magazine and newsletters so we can keep you up to date. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

Staff in Tring are all brilliant and efficient. Issued tax certificates today. Reviewed on: 25th July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

Friendly service with a smile. The way building societies and banks used to be in the past. Customer service is excellent. Reviewed on: 23rd July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

Great, fast customer service

Very helpful over the phone when trying to large sum of money at short notice. Reviewed on: 23rd July 2024

Reply from Harpenden Building Society Hi Rob, Thank you for your review. This is great to read and i'm glad we were able to help. Kind regards, Jon Sweeting Response date: 24th July 2024

In branch service review

Local, small and friendly, very helpful staff. Reviewed on: 17th July 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 2nd August 2024

In branch service review

Friendly service, explained everything. Great bank! Absolutely nothing to complain about with the staff, however I wish the opening times/days were better. Reviewed on: 17th July 2024

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 2nd August 2024

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Harpenden Building Society: Savings reviews

71% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (335)

Poor interest

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Great, fast customer service

In branch service review

In branch service review

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