Write a review

Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (640 reviews)

View other Hastings Direct products

3.12

Based on 640 reviews, last reviewed 10th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Disgraceful car insurance company Awful company will never go with them again. They up your insurance quote every year with a stupid reason why where I can go somewhere else do cheaper... Read more Reviewed on: 10th January 2025

Read all reviews See your review

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (640)

Review of the Hastings Direct, Car Insurance:

CheekyCharges Campaigner

Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016

Competitive with great level of cover

I have been with hastings direct car insurance and home insurance for a few years. They are competitive and offer a great level of cover. The customer service is really friendly and its easy to get through to them. Also the hastings direct app is very useful and can't save time having all your documents in one place, but also having they ability to make certain changes to your policy. Reviewed on: 24th August 2023

Very good

Great value simple to use on line or over the phone beat any like for like quote Reviewed on: 23rd August 2023

easy car insurance

easy to use and very straight forward car insurance. Reviewed on: 23rd August 2023

Easy to buy but not needed to claim

Easy to purchase good renewal quote not needed to claim Reviewed on: 23rd August 2023

Claim Hell

Wife reversed car into a supermarket sign, damage to rear bumper and side light, took a year to resolve the claim and constant pressure to get the excess back via Go Compare (£250) It took around 15 months to sort out, first time I had to make a claim on Car Insurance and I would not want to go through that again , not sre why it took so long as there were no other parties involved. Needless to say at rewal the price increased signicantly , but alas they were still the cheapest I could find , so stuck with them for another year. Frustrating Claims process and disapointing considering they are one of the UK's largest Insurance Groups. Reviewed on: 23rd August 2023

Great Service, matched price renewals.

I have been with Hastings direct for 2 years now. Having contacted them for certain updates and changes I can say they are quick to reply back and help you out with your issues. Also with the renewals they matched the price with the lowest quote I could get in the market which is great as then don't have to worry to keep moving around between insurance companies. Reviewed on: 23rd August 2023

Great service

Absolutely great value and service Reviewed on: 23rd August 2023

One of the best experiences

I recently had the pleasure of securing my car insurance with Hastings, and I am absolutely thrilled with the level of service and coverage they have provided. From the moment I reached out for a quote, to the seamless sign-up process, and even through a recent renewal quote matching experience, Hastings has exceeded my expectations. Reviewed on: 23rd August 2023

One of the best

All insurance is a rip off but after dealing with many, Hastings has to be one of the best for reliability, customer care and ease of use. Reviewed on: 23rd August 2023

Great value, great company

I have been with Hastings Direct for 4 years now and have never had a reason to change. Their car insurance is great value for money, their app is so simple and easy to use and their customer service is super quick and very helpful. Every time I call I’m usually through to someone within seconds. I highly recommend using Hastings Direct. Reviewed on: 23rd August 2023

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Caravan Insurance
from Staveley Head 1.47 from 10 reviews
Car Insurance
from Quoteline Direct 1.86 from 6 reviews
Car Insurance
from Nationwide 3.76 from 17 reviews

There's still more to see!

Hastings Direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub