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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (643 reviews)

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3.07

Based on 643 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Easy to set up, renewal price the same as "new busin... Easy to set up, renewal price the same as "new business" price, all in all very good firm to deal with Reviewed on: 26th February 2025

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (643)

Poor customer service

Insurance cancelled because I failed to login to an app within a set time frame. Nightmare when you are away working and didn’t open emails entitled ‘please login to your app’ hardly urgent or suggestive of a cancelled policy. Told over the phone that ‘this maybe is not the company for you’ when I questioned why I had to login to an app to keep my policy! Stay away people if you work long hours as this discriminates against you! Reviewed on: 18th October 2023

Good change of mind

Got an increased renewal that seemed high On asking to rethink got a much better quote Unhappy with the initial high quote but very happy with response Reviewed on: 11th September 2023

£20 Charge to end policy even though policy had come to end !

Do not bother with their car insurance, as they want auto renew at the end of policy. My policy ran out, I did not want to renew it ....they charge £20 ....very sneaky will never use them again. Reviewed on: 1st September 2023

Windscreen repair gone wrong

I had a smashed windscreen which was repaired by their approved repairer. The repair was shoddy with glass rattling around the car, and after a few weeks I noticed water in the boot after rain. On close inspection, I noticed the bodywork was damaged just above the top seal. After being consistently phoned off by the approved repairer, I called Hastings (Pink Insure) to get them to intervene - after all my insurance contract is with them and they imposed the repairer. They passed me on to the repairer without trying to help at all. Only since I have put a complaint in writing, are they trying half heartedly to chase the repairer, all by email. No-one has called me to explain the situation yet. I am eight weeks post repairs and 6 weeks post raising the issue. It looks like it is going to have to go to the Ombudsman and it is still raining in my car. A lot of time and energy wasted in not taking responsibility, when it would have been so much more efficient to call the car to be assessed by a garage and to come up with a solution which they could then sort out at their end with the approved repairer. Lovely when renewing and taking your money but not so impressive when problems happen. Reviewed on: 30th August 2023

Cheap insurance

Looked at comparison sights and they gave the cheapest quote, saving me about £150 per year vs renewal. Other quotes were similar in price but slightly more expensive. Reviewed on: 30th August 2023

So poor

They do not reward long standing customers and they will try to squeeze money out of you regardless of your circumstances. I understand this is a business but at the end of the day we dealing with human beings. Will not recommend it at all Reviewed on: 28th August 2023

Great and low prices

Reliable and convenient company that’s value for money Reviewed on: 25th August 2023

Easy to sign up

Really easy to take out a new policy online, website clearly shows options and different products Reviewed on: 25th August 2023

Very good company

I have Hastings insurance for car and Am very happy one of the best insurance company . Reviewed on: 25th August 2023

Straightforward cover

I have found Hasting Direct to be a very professional insurance company and their cover is tailored to my needs Reviewed on: 24th August 2023

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