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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.03 (682 reviews)

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3.03

Based on 682 reviews, last reviewed 19th Apr 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

35%

20%

35%

Latest highest rating:

4

Hail Hastings! Went through Hastings Direct for my car insurance, overall very efficient and quick process. Blackbox policy clearly outlined and sent out to myself v... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

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Hastings Direct Car insurance reviews (682)

Excellent Experience!

Hastings Direct came up tops for value for money, easy to set up policy and good coverage options. Having the App is convenient to keep track of policy documents and has all the contact details in one place. Reviewed on: 23rd August 2024

Helpful Hastings Direct

I recently had to submit a claim as someone hit my parked car - Hastings were very helpful in organising the repairs and I didn’t have to do much to get things sorted. They also made sure I didn’t pay anything towards the repairs and that my no claims bonus wasn’t affected. Very happy with my experience. Reviewed on: 23rd August 2024

Have had a pleasant experience so far.

Have had a pleasant experience so far. Haven't yet had to make a claim Reviewed on: 23rd August 2024

Good prices and customer service.

Good prices and customer service. Reviewed on: 22nd August 2024

So far so good

Not made any claims to date but the process of obtaining cover was straightforward. Reviewed on: 22nd August 2024

Friendly customer service and easy to communicate with.

Friendly customer service and easy to communicate with. Also good value for money. Reviewed on: 8th August 2024

Too expensive car insurance and they keep increasing...

Too expensive car insurance and they keep increasing it every year Reviewed on: 30th July 2024

Renewed the policy after we had cancelled

They renewed the policy after we had told them we didn't want too as too expensive. They will not cancel without charging the admin fee, and threatened me with legal proceedings if I don't pay. Super unhelpful automaton on the phone Reviewed on: 16th July 2024

Hastings directed

I have been with Hastings direct and what I like is that they are always willing to negotiate a better price come renewal day. Reviewed on: 14th June 2024

Will not be using Hastings direct ever again, due to...

Will not be using Hastings direct ever again, due to having issues with my black box and then being charged an added fee to cancel my policy even though in my email I got it told me I wouldn’t be charged a fee. Absolutely disgusting customer service would not recommend. Reviewed on: 4th June 2024

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