Write a review

Newsletter

Go to business site

Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.15 (688 reviews)

View other Hastings Direct products

3.15

Based on 688 reviews, last reviewed 17th Jul 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

19%

35%

Latest highest rating:

5

Always been Very helpful with the queries I have had Always been Very helpful with the queries I have had Reviewed on: 17th July 2026

Latest lowest rating:

1

Absolutely TERRIBLE. Absolutely TERRIBLE. Do not waste your time or money on this company. AVOID. Reviewed on: 25th June 2026

Read all reviews Write a review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Review Hastings Direct: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Hastings Direct Car insurance reviews (688)

Hastings direct online - competitive but lose the fees!

With recent rises in insurance Hastings have been competitively priced vs others. However their admin fees are a bit 20th century. For a company that manages most things on the app having to pay hefty fees for minor changes is a bit of a kicker. The policy is well priced so it’s disappointing they have to diminish that over the course of the policy with punitive fees. Reviewed on: 23rd August 2024

Simple on-line application.

Simple on-line application. Good price. Untested as no issues have arisen yet. Reviewed on: 23rd August 2024

Car insurance

Insurance could be cheaper.. Booking by the Internet was pretty easy Reviewed on: 23rd August 2024

Cheap inaurance, no issues yet.

Cheapest insurance I could find that met me needs. I did have to have a black box but my premiums came down significantly in year 2, so I couldn’t find anywhere cheaper to switch. Reviewed on: 23rd August 2024

Helpful company

My insurance was quite high but after I spoke to them reduced it dramatically after my renewal. Customer service is easy to talk to, the wait time is not that bad either. Easy to view my account and policy. And make a payment online Reviewed on: 23rd August 2024

Excellent service

I needed to change car insurance as my current provided was no longer the value for money I required, Hastings Direct came up as the best on offer from my searches. Having set it all up online, realised I had made a mistake for the start date, gave them a cool and they sorted it out for me Reviewed on: 23rd August 2024

Excellent Experience!

Hastings Direct came up tops for value for money, easy to set up policy and good coverage options. Having the App is convenient to keep track of policy documents and has all the contact details in one place. Reviewed on: 23rd August 2024

Helpful Hastings Direct

I recently had to submit a claim as someone hit my parked car - Hastings were very helpful in organising the repairs and I didn’t have to do much to get things sorted. They also made sure I didn’t pay anything towards the repairs and that my no claims bonus wasn’t affected. Very happy with my experience. Reviewed on: 23rd August 2024

Have had a pleasant experience so far.

Have had a pleasant experience so far. Haven't yet had to make a claim Reviewed on: 23rd August 2024

Good prices and customer service.

Good prices and customer service. Reviewed on: 22nd August 2024

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from Ageas 3.51 from 130 reviews
Car insurance
from Swiftcover 2.85 from 49 reviews
Car insurance
from Geoffrey Insurance 2.76 from 299 reviews

Want to see more from Hastings Direct?

Van Insurance
from Hastings Direct 4.13 from 3 reviews
Personal loans
from Hastings Direct 4.01 from 119 reviews
Motorbike Insurance
from Hastings Direct 3.76 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub