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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

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3.10

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (642)

Review of the Hastings Direct, Car Insurance:

Ok

All insurance companies are the same, jacking up your renewal then having o phone them for a better deal....every single time. Reviewed on: 26th May 2017

Easy to deal with claims

When I had to make a no-fault claim, they set me up with a courtesy car same day and were quick to get the repairs started. Reviewed on: 27th July 2023

Excellent deal for car insurance

Great Company for car insurance with extras added on eg car breakdown Reviewed on: 27th July 2023

Make haste in the opposite direction from Hasting Direct!

Hastings Direct cancelled my car insurance policy (for which I am most appreciative) because of "issues with my data," which I was expected to "resolve." These issues were not specified. In fact, the company's communication was no less rude than unhelpful. Reviewed on: 19th July 2023

Great customer service

Always fair renewal price and helpful customer service staff. Reviewed on: 13th July 2023

Would avoid at all costs

Had a vehicle accident, been left without a vehicle although fully comp. They use a tick box to find liability regardless of proof the other driver is liable and has stated the police reports and independent witnesses have no impact as they have a tick box only option. Reviewed on: 10th July 2023

Rubbish

Have been with Hastings for over 10 years, never missed a payment never had a problem. Trying to cancel my insurance has been a joke. Not used my car in over 9 months for the passed 4 months have been trying to get through to them and not been able to do so, (have logs of the calls and time frame before I gave up). Finally got through tonight and they charged me 3 times what my monthly insurance was simply to cancel despite me explaining I have been trying to get through for the last four months and they have had 9 months worth of money to insure a car I haven't used. 1st person I spoke to hung up on me, 2nd person was lovely and very helpful but the powers behind her refused to compromise despite me having records of all the times iv tried to be in touch. Absolutely garbage will never use them again, loyal customer for years and all they wanted was their pennies ignorant of the fact they would have made much more from me when I bought my new car. Bad company, poor customer relations and no loyalty .... avoid if u can. Reviewed on: 29th June 2023

Crap

Had accident stood at side of road out of danger google Hastings direct number rang and spoke to who I thought was Hastings which in fact was a company called nationwide hire !!! Extremely worried when found I wasn't talking to Hastings. Rang Hastings who said it happens a lot !!!! Why can't they sort this problem out who's scamming who Reviewed on: 29th June 2023

Thank you Hastings

We had a car accident on the 14th June, left without a replacement vehicle, after making a complaint we were compensated and also given a hire vehicle. Thanks you Hastings customer complaints team. Reviewed on: 29th June 2023

Worse Insurance company ever

Partner had a fault accident and the car was taken to storage, garage has been assigned, but the car is awaiting collection for it to be assessed for repairs or write off, paid extra at the start of the policy for a hire car, 3 weeks on, and I keep being told until the car is not assessed either for repairs, then a courtesy car will be given by the garage, if its a write off we get a hire car. This is a complete joke, pay for comprehensive and hire car so that you are not left stranded without a car, and Hastings do not honour this, and to make matters worse the complaints team are a complete waste of time, another week or 2 before anything can be done. Totally understand a shortage of parts at the moment, but why pay for the extras when this is not honoured, a hire car should be provided until a decision is made. Would never use Hastings as an insurance provider ever again. Reviewed on: 28th June 2023

Please avoid this company

Had an accident in January not my fault person ran away was later charged it's still sitting at open claim fault today as they don't reply to emails or calls yet send you letter to say you haven't responded. I have kept all my emails to prove I have Reviewed on: 25th June 2023

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