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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

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3.10

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (642)

Review of the Hastings Direct, Car Insurance:

Ok

All insurance companies are the same, jacking up your renewal then having o phone them for a better deal....every single time. Reviewed on: 26th May 2017

Customer service appealing - Will NOT refund a huge increase in renewal even with a confirmed cancelled claim

Renewal price came through on the 27/04 due on the 26/05 for £1,681.87. Due to the below they increased my renewal to £3.131.98 and only refunded £443.80 of the £1,450.11 has been refunded to date. On the 02/05 an unexpected claim was made against me even though this claim was in Surrey.... I'm in Norfolk!! Clear and sufficient tracking evidence and CCTV evidence was sent to Hastings to prove that this trip had not been made by ourselves. Hastings would not accept any of these as clear proof (for whatever unknown reason). We also had a third party inspect the vehicle for damage to which zero evidence of any damage was found. Multiple emails and calls have been with Hastings however their service has been abysmal. On the 08/06 they confirmed that the claim had been cancelled however they have only issued a partial refund of the difference. Is it too much of a convenience that this claim was made near to when the renewal came through.... Who knows, however Hastings should not be touched as when things go wrong it will be you left out of pocket. Reviewed on: 17th June 2023

Failed to auto-renew

They sent an email to say my policy would auto-renew in April 2023. It didn't renew and I didn't realise until I got warning letter from local the police. There is almost no way of contacting this company so I did it by making a compaint which wasn't acknowedged by email. I've now gone with Chuchill who are almost as cheap and were happy to talk to me. Reviewed on: 16th June 2023

easy on-line

was easy to set up car insurance on-line with hastings direct Reviewed on: 3rd June 2023

paying more then last year

i am paying more then last year. i had a poor automatic renewal. Reviewed on: 1st June 2023

Best price, easy app

Used Hastings based on a price comp website. Happy they have all the information needed in an app and any claims/renewals can be done in-app. Reviewed on: 1st June 2023

Easy and competitive price

Been with Hastings for a few years now as I found the best price car insurance and had no issues with them so far. The app is easy to use and follow. Reviewed on: 31st May 2023

Easy, quick and the cheapest for us

I got my first car so I know insurance was going to be expensive but Hastings, as always, was the cheapest option for me. It offered all of the usual car coverage but for less which is amazing. It was so quick and easy to sign up, I didn’t have to call anybody - I just did it all online! It took about 20 minutes. My husbands car is also under them and we haven’t had an issue so far. Thank you! Reviewed on: 31st May 2023

Amazing customer service

Anytime I would call for a query I would always find helpful customer service reps. The one time I had to make a claim, I felt like I was treated like a human rather than just a statistic. Reviewed on: 31st May 2023

Never had issue

Hastings direct have always given me the best price and I’ve never had issue with them - when I’ve had to claim they’ve been swift and easy Reviewed on: 31st May 2023

Horrible at renewal time

When renewal time come they will send you a new quote that is several hundred pounds than the year before. So obviously you will go for a better deal from elsewhere. They you get an email saying that they will take your money and renew you automatically. The only way to stop this is to phone them up which is a massive waste of time. Took ages on hold. Fortunately, you can spend this time writing scathing reviews to make you feel a little better. Reviewed on: 31st May 2023

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