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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (639 reviews)

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3.13

Based on 639 reviews, last reviewed 18th Dec 2024

90% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Terrible company - put out fake quotes on comparisio... Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4 days!!! No one will give... Read more Reviewed on: 18th December 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (639)

Review of the Hastings Direct, Car Insurance:

Sensible approach to black box (You Drive) policy.

I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me asking for information as to why I wasn't submitting any driving data. I was able to explain, forward an email from the garage, and it was fine. I thought the process could have been tricky but the customer service people were helpful and sensible about it. Reviewed on: 20th October 2024

Avoid!!

Do not use!!! Be aware of fake reviews - Shocking comms, quality of repair not BSI standard and car returned with "Extra Scratches". No replies after my complaint was made. 2 months!! no action... digusting customer care Reviewed on: 19th December 2022

DO NOT USE!

Nothing but problems with this insurer. They initially took money out of my bank account after I didn’t reply to there emails (I was reimburse) but had to jump through hoops. Now today (Saturday) I have bought a new car attempted to change this over and been told they can’t do this until Monday? Asked to speak with a manger and told no mangers are in and to call back on Monday. So I’m now left with a car on my drive with no insurance and no way of getting to work on Sunday. Not good enough! The telephone handler was rude and kept speaking over me and there was a large amount of cheering and laughing in the background which sounded like some kind of Xmas party. DO NOT USE THIS INSURANCE COMPANY!! Update: I cancelled my insurance with Hastings but still had to pay a cancellation fee dispite this not being my fault they can’t insure vehicles on a Saturday, but somehow I need to get to work. Discussed with AVIVA and had no issues getting my vehicle insured Reviewed on: 18th December 2022

Peritsa

The worst company ever stay away from Hastings Direct I’m happy with my old one Reviewed on: 10th December 2022

Terrible company

Took out a youdrive policy. The tab set up doesn't work, and they cancelled policy, despite the issue being their tech. Tech team aware of samsung update issue too, so not even as if I was setting it up wrong, it just didn't work. Customer service first time round was great. Extended the policy to allow time to set up. After extension ended, customer service rep was terrible. Told me they can't extend it despite doing so previously, and aware that it's an issue their end, not mine. Stay well away. Reviewed on: 29th November 2022

worst insurance company ever

this is the worst place you coud get a issurance Reviewed on: 27th November 2022

Poor customer service

Poor customer service all outsourced to Africa. Generic call centre serving multiple companies, couldn't care less about Hastings customers. Reviewed on: 23rd November 2022

not cheap as looks like

I have bought insurance for my car by filling up the form on the website. Agreed price and paid in full and then after a week received an email about changes to my policy and an additional £60 fee. The policy has not even started yet so I cancelled it straight away as should be free cancellation for 2 weeks, but the company charged me additional 20 pounds. Finally back to my previous insurer as no hiding cost there. Reviewed on: 16th November 2022

Very unimpressed

Recently paid for car insurance, but can't access my online account as website won't accept my password or allow me to create a new one. The emails they promise never materialise. Chatline service is worse than hopeless and Hastings is claiming they also have problems with their phone lines. So basically company is completely uncontactable. I should have stayed with AA Insurance - big mistake. Reviewed on: 15th November 2022

Expensive with hidden costs

Very expensive for what you get - which isn’t much. Poor customer service. Untrustworthy. Reviewed on: 14th November 2022

Very poor company

Still waiting for my excess refund. Company already acknowledged that they need to refund but refuse to do it yet. They drag it out and keep making excuses that the manager need to confirm the refund. Very poor Reviewed on: 11th November 2022

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