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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

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3.10

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (642)

Review of the Hastings Direct, Car Insurance:

CheekyCharges Campaigner

Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016

Great service

App is brilliant, contacting them is easy, and haven't had to waitnlong. Staff are knowledgeable and happy to help. Reviewed on: 13th September 2022

They will steal your car

Accidents are always deemed your fault or equal fault. Vehicles are written off for minor damage. You will not get properly compensated. You will lose your car do to corruption with salvage companies. You will not get a fair pay out. They are all in collusion with underwriting to mitigate their losses only and will never make an ethical decision, they will always parasite on you. Reviewed on: 7th September 2022

Very poor service

Contact them on 24/08 because they require more information. Sent the requested code to them via e-mail on 25/08. On the 2/09 in the afternoon I received an email saying that the code was wrong that I should send a screenshot from the government website with the code. On the end of the morning of 3/09 I received an email saying that my policy has been cancelled on 30/08. If my policy has been cancelled on the 30/08 why I haven't been informed on the day? Why no one called or email me saying the code was wrong before? Why the deducted money on my account on 31/08? ....? Reviewed on: 3rd September 2022

Easy to claim

Process to claim is very easy and they are very helpful Reviewed on: 31st August 2022

Awful service

Spent 3 days on the phone, due to an admin error their end which was admitted by management when put through complaints system, apologies were given however I was told they could do nothing,I was left out of pocket by over £150 due to this admin error and monthly payments increased. Over all communication is poor, poor record keeping, phone calls had to listened back to find their errors, which ended up being admitted and confirmed by them, long call waiting service. A simple admin error their end, and three consistent days of calls, being passed on to people to sort insurance cover with no support. I have been with this company for four years. Will not renew next time. Unfortunately stuck with them for the next twelve months. Management clearly need to train staff to higher standard of customer service support. I've never put an online complaint on before but I found this service well beyond par, and with today's climate would not want people to loose out by going with this company. Reviewed on: 27th August 2022

very good value

cheap and good value online house insurance im happy with Reviewed on: 24th August 2022

call centre is shocking and unfriendly

omg girl on call centre wasn't happy about me not renewing insurance with them was extremely rude and unhappy about i am planning to leave, insurance went up more than £300 and she was trying make me feel i am still getting best deal even if i shop around i wont find better one, after long chat she dropped phone without any good bye , made me feel so unwelcome , NEVER AGAIN getting insurance with this company Reviewed on: 24th August 2022

Horrendous

I was unfortunate to be hit by a Hastings policy holder on the 20/05/22. It's now the 24/08/22 and I'm still waiting to be paid out for my car which was declared a write off. I have a disabled son and a baby due in a few weeks. Absolutely shocking service! Reviewed on: 23rd August 2022

Vultures

Very pushy with bad customer service. Didnt like the guy who I spoke with on the phone who was trying to get me to pay more than I did the year before. Def swapped insurance companies after this interaction. Reviewed on: 19th August 2022

Great price for cover

Great price for fully comp cover, always been very reliable Reviewed on: 18th August 2022

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