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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (639 reviews)

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3.11

Based on 639 reviews, last reviewed 18th Dec 2024

90% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Terrible company - put out fake quotes on comparisio... Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4 days!!! No one will give... Read more Reviewed on: 18th December 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (639)

Review of the Hastings Direct, Car Insurance:

Sensible approach to black box (You Drive) policy.

I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me asking for information as to why I wasn't submitting any driving data. I was able to explain, forward an email from the garage, and it was fine. I thought the process could have been tricky but the customer service people were helpful and sensible about it. Reviewed on: 20th October 2024

So far so good

Not made any claims to date but the process of obtaining cover was straightforward. Reviewed on: 22nd August 2024

Friendly customer service and easy to communicate with.

Friendly customer service and easy to communicate with. Also good value for money. Reviewed on: 8th August 2024

Too expensive car insurance and they keep increasing...

Too expensive car insurance and they keep increasing it every year Reviewed on: 30th July 2024

Renewed the policy after we had cancelled

They renewed the policy after we had told them we didn't want too as too expensive. They will not cancel without charging the admin fee, and threatened me with legal proceedings if I don't pay. Super unhelpful automaton on the phone Reviewed on: 16th July 2024

Hastings directed

I have been with Hastings direct and what I like is that they are always willing to negotiate a better price come renewal day. Reviewed on: 14th June 2024

Will not be using Hastings direct ever again, due to...

Will not be using Hastings direct ever again, due to having issues with my black box and then being charged an added fee to cancel my policy even though in my email I got it told me I wouldn’t be charged a fee. Absolutely disgusting customer service would not recommend. Reviewed on: 4th June 2024

Hastings Reviews has still not repaired my vehicle,...

Hastings Reviews has still not repaired my vehicle, which their customer drove into, despite five months passing by! They claim I have not been contactable but I have kept all the emails, which prove I have been emailing regularly - eight times in fact between the 11th March and the 25th April! Most of the time, I was asking when my van would be fixed as it was a long wait! I have even made an official compliant to Hastings and forwarded these emails and they have denied my complaint and said they would do the same again! Financial Ombudsman it is then!!! Reviewed on: 3rd June 2024

My car was vandalized.

My car was vandalized. The claim process was started then Hastings Direct WIPED ALL RECORDS OF THE CLAIM from existence Reviewed on: 3rd June 2024

Renewal quote should have been better.

Initially their renewal quote was a substantial increase on the previous year despite not having made any claims. However, they reduced their quote to nearer the previous years price after I made a phone call to them. Reviewed on: 24th May 2024

Subject: Complaint Review: Unfair Treatment and Poor...

Subject: Complaint Review: Unfair Treatment and Poor Customer Service from Hastings Direct I am deeply disappointed with the unfair treatment and poor customer service I experienced with Hastings Direct regarding my car insurance. Despite no longer owning the car due to a fault caused by Hastings themselves, I was unfairly forced to continue paying nearly £90 a month for unusable insurance. For seven months, I endured a frustrating back-and-forth between Hastings Direct and the financial ombudsman, with no resolution in sight. While Hastings eventually resolved the issue, the damage to my trust and satisfaction with their company is irreparable. Throughout this ordeal, Hastings Direct displayed a lack of professionalism and empathy in their communication with me. They consistently missed deadlines and failed to provide adequate solutions, exacerbating an already stressful situation. In conclusion, I strongly advise against using Hastings Direct for insurance services. My experience with them has been nothing short of a nightmare, characterized by incompetence and disregard for customer well-being. Reviewed on: 11th April 2024

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