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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

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3.10

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (642)

Review of the Hastings Direct, Car Insurance:

Difficult to cancel

Was on hold for 10 minutes waiting to cancel the auto renew and then had to go through the re-quote process before they would let me go. Reviewed on: 6th July 2019

Good change of mind

Got an increased renewal that seemed high On asking to rethink got a much better quote Unhappy with the initial high quote but very happy with response Reviewed on: 11th September 2023

£20 Charge to end policy even though policy had come to end !

Do not bother with their car insurance, as they want auto renew at the end of policy. My policy ran out, I did not want to renew it ....they charge £20 ....very sneaky will never use them again. Reviewed on: 1st September 2023

Windscreen repair gone wrong

I had a smashed windscreen which was repaired by their approved repairer. The repair was shoddy with glass rattling around the car, and after a few weeks I noticed water in the boot after rain. On close inspection, I noticed the bodywork was damaged just above the top seal. After being consistently phoned off by the approved repairer, I called Hastings (Pink Insure) to get them to intervene - after all my insurance contract is with them and they imposed the repairer. They passed me on to the repairer without trying to help at all. Only since I have put a complaint in writing, are they trying half heartedly to chase the repairer, all by email. No-one has called me to explain the situation yet. I am eight weeks post repairs and 6 weeks post raising the issue. It looks like it is going to have to go to the Ombudsman and it is still raining in my car. A lot of time and energy wasted in not taking responsibility, when it would have been so much more efficient to call the car to be assessed by a garage and to come up with a solution which they could then sort out at their end with the approved repairer. Lovely when renewing and taking your money but not so impressive when problems happen. Reviewed on: 30th August 2023

Cheap insurance

Looked at comparison sights and they gave the cheapest quote, saving me about £150 per year vs renewal. Other quotes were similar in price but slightly more expensive. Reviewed on: 30th August 2023

So poor

They do not reward long standing customers and they will try to squeeze money out of you regardless of your circumstances. I understand this is a business but at the end of the day we dealing with human beings. Will not recommend it at all Reviewed on: 28th August 2023

Great and low prices

Reliable and convenient company that’s value for money Reviewed on: 25th August 2023

Easy to sign up

Really easy to take out a new policy online, website clearly shows options and different products Reviewed on: 25th August 2023

Very good company

I have Hastings insurance for car and Am very happy one of the best insurance company . Reviewed on: 25th August 2023

Straightforward cover

I have found Hasting Direct to be a very professional insurance company and their cover is tailored to my needs Reviewed on: 24th August 2023

Not good

Was told not to pursue claim against drunk driver who hit my parked car because I didn't get his details before he was taken away in an ambulance by the police. Reviewed on: 24th August 2023

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