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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1321 reviews)

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4.81

Based on 1,321 reviews, last reviewed 3rd Jan 2025

36% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Really friendly people, who were not rushed and very... Really friendly people, who were not rushed and very polite and helpful, regarding accounts , a credit to the company. Reviewed on: 3rd January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1321)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Thanks go to Jamie for his service in particular poi...

Thanks go to Jamie for his service in particular pointing out that the Hospice Affinity Account was at a lower interest rate cf to the account I was closing. My reply was the thinking behind the Hospice Account - it is a pity it doesnot offer a higher rate. Reviewed on: 24th April 2024

Reply from Hinckley & Rugby Building Society Thank you for feedback regarding our service and products. We are keen to ensure that our members are in the best account for their needs with everything considered, so it’s good to hear Jamie was able to provide the information you required to make a decision which suited your requirements best. I will, of course, pass on your comments regarding our Hospice account. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 3rd May 2024

Great and quick service

I went into the branch to switch my account, and I was seen to immediately, and courteously. The service advisor walked me through the changes, and checked through the application afterwards to ensure that it was correct so that there would be no delay. Great service. Reviewed on: 22nd April 2024

Reply from Hinckley & Rugby Building Society Hi Sheilesh Thanks for taking the time to tell us about the service you received at our Nuneaton branch. Great to hear we were able to help you with your application, thank you for choosing the Society to look after your savings. Should you need any further assistance please do not hesitate to get in touch with our Savings team on 0800 434 6343 or pop back into branch, we’ll be happy to help! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 3rd May 2024

Excellent help

Excellent help on phone . Great communication via email and text. Very helpful face to face advice Reviewed on: 19th April 2024

Reply from Hinckley & Rugby Building Society Hi Penny Thanks for posting your feedback, we appreciate you taking the time. It’s great to hear you received clear communication and helpful service from our team however you dealt with us. Should you need any further assistance in the future please do not hesitate to get in touch, we’d be more than happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Savings made easy

I find form filling stressful, but Jill at the Spalding Agency did all the work for me. She guided me through the process of transferring some of my money from an existing savings account into an ISA. She explained each step clearly and did not hurry me. I was very grateful. Reviewed on: 18th April 2024

Reply from Hinckley & Rugby Building Society Hi Paul Thank you very much for your feedback. It’s always nice to hear our team making things easy for our members, this is what we expect from our people. We will share your comments with Jill who I am sure will be delighted to see them. Thank you for choosing to save with the Society. Should you have any further queries please do not hesitate to pop in and see Jill or get in touch with our team at head office 0800 434 6343. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Staff were very professional and helpful.

Staff were very professional and helpful. Sorted the right account for me. Reviewed on: 18th April 2024

Reply from Hinckley & Rugby Building Society Hi Christine Thanks for your feedback! It’s always fantastic to hear our service described as professional and helpful – we will share your comments with the team at Rugby who I am sure will be pleased to see it. Thank you for choosing to save with the Society. Should you have any further questions please don’t hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

A very warm welcome

I arrived at the Nuneaton branch and was warmly welcomed by Diane. I explained I wanted to set up a savings account and Diane immediately showed me to an area to talk. Diane explained (using leaflets) my options and gave me ample opportunity to ask questions Reviewed on: 16th April 2024

Reply from Hinckley & Rugby Building Society Hi Jacqueline Thank you for letting us know about the service you received from Diane at our branch in Nuneaton. It’s great to hear you received a warm welcome and that you have chosen to save with the Society. Should you have any further questions please don’t hesitate to get in touch or pop back into branch, our team will be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Customer service was super friendly and helpful.

Customer service was super friendly and helpful. Answered all of my questions. Reviewed on: 15th April 2024

Reply from Hinckley & Rugby Building Society Hi Miah It’s great to hear you found our team to be really friendly and helpful, thank you very much for passing on your comments. If you did think of any other questions or queries you have, please do not hesitate to get in touch with us, we’d be more than happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Thank you to Liam

Liam was very informative and helpful Reviewed on: 14th April 2024

Reply from Hinckley & Rugby Building Society Hi Susan Thanks for taking the time to let us know about the service you received from Liam in branch. I’m glad to hear he made a good impression and you found him to be well-informed. Should you require any further assistance do not hesitate to get in touch or, of course pop into branch where the team would be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Liam was very helpful .

Liam was very helpful polite and explained every thing clearly and made sure we understood the process. Reviewed on: 13th April 2024

Reply from Hinckley & Rugby Building Society Hi Alan Thanks for taking the time to pass on your comments about the service you received from Liam at our branch in Hinckley. It’s great to hear he left you feeling well informed. Should you require any further assistance do not hesitate to get in touch or, of course pop into branch where the team would be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Went the extra mile

Despite being closed. The staff stayed behind so I could open a current and a savings account. Reviewed on: 11th April 2024

Reply from Hinckley & Rugby Building Society Hi Paul Thank you for taking the time to pass on your comments about the service you received from our team. It’s great to hear we were able to assist you with your savings. Our branches close their doors at 2pm on weekdays, however if you ever wish to make a personal appointment to open an account or discuss other financial matters in a confidential environment after that time we’re more than happy to provide that service, please do not hesitate to contact your local branch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th April 2024

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