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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1321 reviews)

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4.81

Based on 1,321 reviews, last reviewed 3rd Jan 2025

41% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Really friendly people, who were not rushed and very... Really friendly people, who were not rushed and very polite and helpful, regarding accounts , a credit to the company. Reviewed on: 3rd January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1321)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Pleasant and helpful staff

The staff are always very pleasant and helpful at the Lutterworth branch. Reviewed on: 11th April 2024

Reply from Hinckley & Rugby Building Society Hi Annette Thank you for taking the time to pass on your comments about our branch in Lutterworth. It’s wonderful to hear you found our team pleasant and helpful. Our local branches are very important to us, and it’s great to hear our people are delivering service to be proud of. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th April 2024

Very pleasant and helpful staff.

Very pleasant and helpful staff. Would highly recommend the lutterworth branch. Reviewed on: 11th April 2024

Reply from Hinckley & Rugby Building Society Hi Abbie Thank you for taking the time to pass on your comments about the team in Lutterworth. It’s music to our ears to hear you’d recommend our services to others. Our local branches are very important to us, and it’s great to hear our valued members are feeling the benefit of our presence on your high streets. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th April 2024

Very good customer service.

Very good customer service. Efficient and informative. Reviewed on: 10th April 2024

Reply from Hinckley & Rugby Building Society Hi Andy Thank you for taking the time to provide us with your feedback. It’s great to hear the team were efficient and informative – that really is what we’re aiming for, so it’s great to hear that’s what we’re delivering. Should you have any questions or we can be of any further assistance please do not hesitate to get in touch with our savings team or your local branch, we’d be only too happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th April 2024

Helpful and efficient customer service

I attended the branch to open an ISA, I was welcomed and the process made very easy by a very helpful and efficient member of the staff. Reviewed on: 10th April 2024

Reply from Hinckley & Rugby Building Society Hi Ruth Thank you for taking the time to provide is with the positive feedback. It’s great to hear the team were able to assist you with your new ISA and that you found our people helpful. Should you have any questions or we can be of any further assistance please do not hesitate to get in touch with our savings team or your local branch, we’d be only too happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th April 2024

Local and professional

Appreciated having a direct line phone number and a local branch to visit. Friendly and professional service Reviewed on: 9th April 2024

Reply from Hinckley & Rugby Building Society Hi Carolyn Thank you for your thoughts on our services. It’s great to hear you appreciate our local branches and direct lines to our teams, and that you found our people professional and friendly. We value our members very highly and therefore take pride in delivering first class personal service, whether that’s face to face or over the phone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th April 2024

Very good service.

Very good service. Answered all my questions. Reviewed on: 9th April 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to review our services, your time is greatly appreciated. Should you have any further questions or need any more assistance please do not hesitate to contact us, we’ll be only too happy to help. Thank you for choosing the Society for your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th April 2024

Friendly and efficient service.

Friendly and efficient service. They did exactly what they said they would do. Reviewed on: 8th April 2024

Reply from Hinckley & Rugby Building Society Hi David Thanks so much for taking the time to pass on your comments. It’s good to hear we delivered as promised, which is of course what we’d expect from our teams, and that it was carried out in a friendly manner. Thank you for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th April 2024

It was very easy opening a savings account in branch.

It was very easy opening a savings account in branch. Reviewed on: 8th April 2024

Reply from Hinckley & Rugby Building Society Hello Gillian and thank you for taking the time to pass on your comments regarding your visit to our Nuneaton branch. It’s great to hear opening your account was hassle free. Thank you for choosing the Society to look after your savings, please do not hesitate to reach out should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

New ISA at castle street

Went into your castle street branch to sort out my new isa for the tax year. Tom was most helpful and informative about the process and it all went very smoothly. Reviewed on: 6th April 2024

Reply from Hinckley & Rugby Building Society Thank you for your comments about your visit to our Castle Street branch and the service you received from Tom. It’s always encouraging to hear how helpful our team are, we’re very happy that everything went smoothly. Thank you for choosing the Society for your new ISA, and please do not hesitate to get in touch or pop into any of our branches should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

Linda at the South Wigston branch.

I dealt with Linda at the South Wigston branch. I was opening a cash ISA and my eyesight was impaired as I was recovery from eye surgery. She dealt with me with patience & compassion and made sure I had completed the form with full understanding. Thank you Linda. Reviewed on: 28th March 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to tell us about your experience at our South Wigston branch with Linda. It’s great to hear Linda delivered the service we’d expect with the understanding you needed. I do hope you’re recovering well from your operation and thank you very much for choosing the Society to look after your ISA Savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th April 2024

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