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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1321 reviews)

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4.81

Based on 1,321 reviews, last reviewed 3rd Jan 2025

41% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Really friendly people, who were not rushed and very... Really friendly people, who were not rushed and very polite and helpful, regarding accounts , a credit to the company. Reviewed on: 3rd January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1321)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Wanted to open new ISA's for my husband and I.

Wanted to open new ISA's for my husband and I. the Cashiers were excellent - both the initial one (sorry, I didn't make a note of her name ) and Jeanette - the ISA Queen!! Reviewed on: 19th March 2024

Reply from Hinckley & Rugby Building Society Hi Jacky Thank you very much for taking the time to pass on your comments regarding the service you received at our Rugby branch. It’s wonderful to hear you found our team so knowledgeable, we will happily share this feedback with them personally. Thank you for choosing us for ISA savings and please do not hesitate to contact us should you need any further help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd March 2024

Excellant service!

Wanted information about a 'dormant' savings account and about ISA products. We were advised by Beverley - a lovely lady! She was very helpful and knowledgeable. Reviewed on: 14th March 2024

Reply from Hinckley & Rugby Building Society Hi Jacky, Thank you for sharing your experience with us! We're delighted to hear that you received excellent service from Beverley at our Rugby branch, we will happily share your comments with her personally. If you have any further questions or need assistance in the future, please don't hesitate to reach out, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Very quick and satisfying opening of my account.

Very quick and satisfying opening of my account. Helpful and thorough. Reviewed on: 12th March 2024

Reply from Hinckley & Rugby Building Society Thank you for sharing your experience with us! We're so glad to hear that you found our team helpful, and your account was opened promptly. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Excellent service at branch and account dealt with a...

Excellent service at branch and account dealt with and returned as promised. Reviewed on: 12th March 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave your feedback. We're thrilled to hear that you had an excellent experience at our South Wigston branch and that your account was handled as expected. We look forward to serving you again in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Very pleased, happy to recommend!!

I have always found Hinckley & Rugby Building Society to be very accommodating & their onboarding processing is always very efficient,for example I sent them an email requesting an application form for a new account (via their website),the next day I received the application form and related information in the post,it included a prepaid 1st class envelope which I sent off immediately,the next day I received a courtesy phone call & email from Rebecca Wilson advising that my account had been opened & my passbook would be sent out in today's post..... unbelievable efficiency & great customer service. Reviewed on: 8th March 2024

Reply from Hinckley & Rugby Building Society Thank you very much for sharing your experience with Hinckley & Rugby Building Society. We greatly appreciate your positive feedback regarding the promptness of the service you received and how accommodating you find our teams. Ensuring a smooth and timely experience for our customers is something we strive for, and it's encouraging to know that we met your expectations. We look forward to continuing to provide you with excellent service in the future. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

Quick and easy.

Quick and easy. Was just what i was looking for Reviewed on: 5th March 2024

Reply from Hinckley & Rugby Building Society Hi Jane Thanks for your feedback! We're delighted to hear that your experience with our South Wigston team was straightforward and efficient. If there's anything else you need assistance with, please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Regular saver

It did take longer than I expected to get notification of the account opening Reviewed on: 2nd March 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to review our services. I am sorry to hear you waited longer than you had expected to receive notification that your account was opened, we will ensure this feedback is shared with our team. I hope this didn’t detract from your overall experience. Thank you for choosing to save with the society and if we can be of any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th March 2024

Welcomed by friendly staff and the information about...

Welcomed by friendly staff and the information about products was very clear. Excellent service. Reviewed on: 27th February 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your thoughts with us! We're delighted to hear that our friendly staff and clear product information made your visit a positive experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 29th February 2024

5* experience

We came to H&R to set up 2 children's savings accounts due to having the best interest rates currently - the process was super quick and easy. Liam was so helpful and informative. Reviewed on: 27th February 2024

Reply from Hinckley & Rugby Building Society Hi Amy, Thank you so much for taking the time to share your positive experience with us! We're very happy to hear that setting up the children's savings accounts was hassle free and that Liam was well equipped with all the information you needed. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 29th February 2024

Person in NUneaton branch, really helpful, answered...

Person in NUneaton branch, really helpful, answered all my questions and help me reinvest. Reviewed on: 26th February 2024

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your comments about our team in Nuneaton. It's great to hear you found them friendly and helpful and that you have again chosen the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 29th February 2024

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