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Jacky W

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Review of the Hinckley & Rugby Building Society, Savings:

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Exceptionally helpful staff.

Exceptionally helpful staff, despite being very close to closing time all the staff were happy to spend time to explain what was needed. Then the manager was happy to continue with the process in his office. Reviewed on: 5th November 2025

Review of the Hinckley & Rugby Building Society, Savings:

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Wanted to open new ISA's for my husband and I.

Wanted to open new ISA's for my husband and I. the Cashiers were excellent - both the initial one (sorry, I didn't make a note of her name ) and Jeanette - the ISA Queen!! Reviewed on: 19th March 2024

Reply from Hinckley & Rugby Building Society Hi Jacky Thank you very much for taking the time to pass on your comments regarding the service you received at our Rugby branch. It’s wonderful to hear you found our team so knowledgeable, we will happily share this feedback with them personally. Thank you for choosing us for ISA savings and please do not hesitate to contact us should you need any further help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd March 2024

Review of the Hinckley & Rugby Building Society, Savings:

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Excellant service!

Wanted information about a 'dormant' savings account and about ISA products. We were advised by Beverley - a lovely lady! She was very helpful and knowledgeable. Reviewed on: 14th March 2024

Reply from Hinckley & Rugby Building Society Hi Jacky, Thank you for sharing your experience with us! We're delighted to hear that you received excellent service from Beverley at our Rugby branch, we will happily share your comments with her personally. If you have any further questions or need assistance in the future, please don't hesitate to reach out, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th March 2024

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