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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1318 reviews)

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4.81

Based on 1,318 reviews, last reviewed 19th Dec 2024

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Superb service! Really clear information, friendly and cheerful discussion, can't fault it! Reviewed on: 19th December 2024

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1318)

Review of the Hinckley & Rugby Building Society, Savings:

Staff always helpful, friendly and professional

Staff always helpful, friendly and professional Reviewed on: 17th December 2024

Cash ISA

Excellent experience. Very efficient. Used chat facility before going into the branch in Coalville. Staff were ready and prepped for when we went into the branch. Good personal approach to customers. Reviewed on: 2nd January 2024

Reply from Hinckley & Rugby Building Society Many thanks for this encouraging feedback. It’s great to hear our chat facility served the purpose well and the staff delivered the type of customer focused service we always aim for. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th January 2024

Staff were very helpful and explained what was required and phones were answered promptly

I was concerned that account payment details were given to me with a phone call to me. I was not happy with this security and requested this information by secure email which was then sent to me so that i could transfer fund within the tight deadline of 5 working days. The second account i opened I sent a checque writen out to myself by recorded post to to overcome my security concern. I am also concerned now what will happen at maturity and how I will receive the return of my funds. Reviewed on: 28th December 2023

Reply from Hinckley & Rugby Building Society Thank you for getting in touch and passing on your positive feedback about the service you received from our team. Please be assured we take the security of our customers data very seriously and have measures in place to ensure that we do not share any information with anyone but the account holder. We have passed your details on to our team at Castle Street and they will be in touch with you to discuss your concerns and reassure you of the processes we use to protect our members, as well as explain what will happen when your account matures. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Superb customer service, great savings rate

I selected a savings account with H&RBS, and as I do not live close to a branch I completed the account opening application by post, and expected to wait some time for a response as it was sent over the Christmas holiday. I was delighted to receive a call on the first possible business day to confirm that my account was already opened, and further calls to confirm receipt of the funds. The customer service I received could not have been better, and I am very happy to deal with the Coalville branch. Reviewed on: 28th December 2023

Reply from Hinckley & Rugby Building Society It’s wonderful to hear you were happy with the service you received from our Coalville branch and the speed it was delivered over Christmas. It’s always really encouraging to receive comments like this, thank you for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Great service with personal touch

Great customer service from start to finish from the staff at castle street. explain everything clearly and make sure you dont get lost in all the jargon Reviewed on: 27th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding the service you received at our Castle Street branch. It’s great to hear they managed to convey everything clearly, there are a lot of terms used in financial services which aren’t familiar, therefore one of main concerns is making sure everything is understood fully. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Thinking of moving to this building society.

Live in Rugby and decided check this building society out. I have been with the Halifax bank nearly all my adult life, which is just a few buildings down from H & R. Never had interest on my savings for the last 10 years with the Halifax. Went in H & R today and spoke to someone about starting an account with them, plenty of information about the interest rate’s which was very pleasing. So in the new year l will be saving my money in the H & R. Reviewed on: 21st December 2023

Reply from Hinckley & Rugby Building Society It’s wonderful you are thinking of moving your savings to the Society. The branch team in Rugby will be very happy to help you with the process and provide all the information you need regarding our products to ensure you open an account most suitable for your needs. We look forward to welcoming you in the new year! Response date: 22nd December 2023

Change bonds over to Isa

Rebecca was very helpful came in to update three accounts. Reviewed on: 20th December 2023

Reply from Hinckley & Rugby Building Society It’s great to hear you were pleased with the service you received from Rebecca at our office in Coalville, and that you managed to update your accounts as required. Thank you for taking the time to pass on your comments and for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Great service

Friendly, helpful, courteous staff . Easily able to open an account. Reviewed on: 20th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from our team in Broughton Astley. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Good service

Good service. Opened account I intended to. Reviewed on: 19th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to tell us about the service you received from our team in South Wigston, it’s great to hear you are happy and your new account was opened as planned. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Savings

Thank you for being there to be able to offer a brilliant product in savings. Helpful advice via the phone making the procedure an easy one. The passbook has arrived now, somewhat delayed by Christmas post which was expected. Reviewed on: 19th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback regarding opening a new account with the Society and, of course, thank you for choosing to save with us. Sorry to hear the Christmas post caused a little delay but very happy to hear all was delivered safely and you’re happy with the product you chose. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Always fantastic customer service!

I opened 2 young saver accounts for my grandchildren. We had our mortgage & savings with H &R and it is just the most friendly place to go to. Jeanette at Rugby has always been our point of contact & she’s as lovely now as she was many many years ago. Just the nicest person & a smiling constant in the Rugby office. She is a credit to the Hinckley & Rugby. Reviewed on: 15th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from Jeanette and our team in Rugby. Jeanette is indeed a real asset to our team, she has continued to deliver a great service to our members for many years! It’s great to hear of your experience and that you have decided to open accounts for your grandchildren too. We will ensure that your comments are shared with Jeanette and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 15th December 2023

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