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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1318 reviews)

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4.81

Based on 1,318 reviews, last reviewed 19th Dec 2024

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Superb service! Really clear information, friendly and cheerful discussion, can't fault it! Reviewed on: 19th December 2024

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1318)

Review of the Hinckley & Rugby Building Society, Savings:

Staff always helpful, friendly and professional

Staff always helpful, friendly and professional Reviewed on: 17th December 2024

The gentleman new what we needed and was polite and helpful

We came in and were able to get the product we required Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thanks for your feedback about the service you received from our Castle Street branch – it’s wonderful you decided to save with the Society and we appreciate you taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Not writing anything

Don’t force me into writing anything. Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your review, it's great to see you felt we were worthy of 5 stars! Response date: 5th December 2023

Very good customer service

The people I spoke to at the branch were very helpful and professional Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received. It’s great to hear you found our team professional and helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

Helpful and friendly service

Helpful and happy to help. excellent branch with excellent staff! Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. We will make sure that this is shared with our Coalville branch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

Simple to understand and operate. Efficiently set up with no delays

Hrbs kept in touch all the way through setting up the account and explained things well by email. Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for providing your feedback on the service you received, we’re very happy to hear you decided to save with the Society and that you found our everything simple and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th December 2023

Savings made easy

With no smart 'phone, and unwilling to use on-line banking, it is refreshing to find a company that still uses 'old fashioned' post and telephone for accounts, when access to a branch is inpracticle. Not only was the entire process very simple but the response time from Hinckley & Rugby was an impressive two days from application to pass book. Well done, and thank you! Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding the service you received. We are working hard to ensure that all of our members can deal with us in the manner they are comfortable with, which includes the more traditional methods you note. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Excellent Customer Service

I didn’t have to wait long in the branch to be seen. And the member of staff at the desk was knowledgeable, helpful and friendly - I couldn’t ask for more. With so much terrible/non existent customer service virtually everywhere, it was a refreshing change. Thank you. Reviewed on: 2nd December 2023

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you were dealt with promptly and that you enjoyed the personal service you received, we too believe it’s important this is maintained. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Efficient friendly service

I opened a fix term saver. Even though there is no App with this product every step was simple & efficient and my account was opened in a couple of days. I felt comfortable with the level of security too. The staff at H&R B.S. were so lovely and friendly and happy to answer all of my questions. Reviewed on: 1st December 2023

Reply from Hinckley & Rugby Building Society Thank you for your comments about the service you’ve received from the Society. It’s good to hear you felt confident in our security measures and that your request was dealt with promptly. Please be assured we are looking to provide more online services for our savers in the near future, so we are able to cater more fully to all of our valued members. We will, of course, be sharing news of new facilities as soon as they are ready to be launched. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Lovely, friendly service

The staff were friendly and very helpful. The experience of opening an account was very different to a large bank and we appreciated the high quality service we received. Reviewed on: 30th November 2023

Reply from Hinckley & Rugby Building Society It’s heartening to hear that the personal service we offer is valued, thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Hinkley & Rugby 5 Year Fixed Rate ISA

Became aware of Hinkley & Rugby's 5 year 4.9% Fixed Rate ISA via money saving expert website, which you can only open an account in branch or via post. As visiting a branch was not an option, completed application form and posted off with a savings account cheque for £20k. Was a bit apprehensive about the cheque being lost in the post, but received a call from H&R BS two days after posting. To advise they had received my application form and cheque, and to make sure that i understood the product and was happy to proceed. Was very please to receive the initial phone call and following e-mail confirming account had been opened and passbook had been posted out. The service i have received has been excellent and would not hesitate to recommend H&R BS to anyone. Reviewed on: 30th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch and let us know about the service you received. It’s always interesting to hear from those who deal with us from a distance as well as those who visit our branches, and it’s reassuring to hear you were pleased with our communications and how we dealt with your request. It’s always great to hear you’d recommend our services to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-pane Response date: 4th December 2023

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