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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1328 reviews)

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4.81

Based on 1,328 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Rita was very helpful, very clear and took me throug... Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were h... Read more Reviewed on: 10th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1328)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Staff very helpful.

Staff just fab knew what they were doing. Reviewed on: 24th October 2023

Reply from Hinckley & Rugby Building Society Many thanks for taking the time to pass on your thoughts about the service you received from our team at South Wigston. It’s great to hear you found them to be helpful and well informed. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2023

Very informative

The staff are very helpful and pleasant Reviewed on: 22nd October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback about our team in South Wigston – we’re pleased to hear you’re happy with the service you have received, and you have found our people to be pleasant to deal with and informative. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd October 2023

Helpful,reliable local building society.

Have used this building society for many years and have always found them pleasant and helpful. Reviewed on: 19th October 2023

Reply from Hinckley & Rugby Building Society Thank you for the lovely feedback and for being a loyal customer of the Society. It’s very encouraging to hear our members find our services reliable and helpful – that’s absolutely what we’re aiming for. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd October 2023

Great service.

Great service opening my new account with HRBS. Service was quick, efficient, and very friendly. Reviewed on: 18th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to tell us about the service you received when opening your new account at our Rugby branch. To hear you found us to be efficient and friendly is wonderful, as that's exactly what we're aiming for. We will happily share this with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd October 2023

Tom 10/10 Service

Tom was efficient in explaining the terms and conditions to us and was clearly well trained and experienced in doing so. Tom very clearly outlined the parameters of the account we opened and clearly leads by example. Reviewed on: 16th October 2023

Reply from Hinckley & Rugby Building Society This is great to read, thank you for taking the time to pass on your positive comments on the service you received from Tom. We will ensure this feedback is passed on to Tom and his team, which I am sure they will be very happy to receive. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th October 2023

Opening savings account

1st class customer service, great to be able to interact with real people unlike many other businesses in this sector Reviewed on: 12th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on your thoughts about the service you received at our Castle Street branch. It’s great to hear you found the experience personal, we feel this is very important and should be maintained, so it’s heartening to hear it’s being delivered and well received. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 16th October 2023

Excellent experience.

Everything was explained step by step, by a friendly, courteous and respectful person. Reviewed on: 12th October 2023

Reply from Hinckley & Rugby Building Society It’s wonderful to hear about the service you received at our Broughton Astley branch, thank you very much for taking the time to pass on your thoughts. Our teams are very committed to providing a knowledgeable and friendly service so it will be a pleasure to pass on your comments directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

I wanted to change my existing ISA to a fixed term ISA

Linda, confirmed that my request could be done, and I completed the paperwork and Linda processed this with due Id and Nat Ins checks. All there and then. Reviewed on: 11th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments about the service you received from Linda at our South Wigston branch while dealing with your ISA savings. It will be a pleasure to pass on your feedback which will be shared with Linda and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

Opening a new savings account

Process and explanation very professional! Reviewed on: 10th October 2023

Reply from Hinckley & Rugby Building Society Fantastic to hear you received a professional service from our team at Broughton Astley when opening your account. We will happily pass your comments on to the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

Upgrade my account

Very knowledgeable about different savings account gave me all the information need before making decision. Reviewed on: 9th October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on this feedback about your experience at our South Wigston branch. It’s great to hear the team were able to share all the information you needed to make the important decision about where your savings are best placed. We will ensure this is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th October 2023

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