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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1318 reviews)

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4.81

Based on 1,318 reviews, last reviewed 19th Dec 2024

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Superb service! Really clear information, friendly and cheerful discussion, can't fault it! Reviewed on: 19th December 2024

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1318)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Personal touch

Always a great experience in branch, friendly and knowledgable staff. Always go the extra mile such a personal service. Reviewed on: 21st May 2024

Reply from Hinckley & Rugby Building Society Hi Mrs B, Thank you for your feedback regarding the service you receive from our team in Rugby, it’s great to hear you find them both friendly and knowledgeable, and we’re always encouraged to hear our service described as personal, as we believe that is exactly as it should be. ' We appreciate you taking the time to share your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Great interest rates and great experience

The interest rate was one of the best on the market.My initial phone contact was answered promptly and all queries were answered in a professional manner.The visit to the branch was also a very pleasant experience.I was greeted by Isobel who gave me an application form to fill in,and was on hand to offer advice if i was unsure about answering any of the questions,she was extremely knowledgable regarding the product and acted in a truly professional manner at all times.She was also extremely friendly and had a smile on her face at all times.H&R are lucky to have Isobel on their team Reviewed on: 20th May 2024

Reply from Hinckley & Rugby Building Society Hi Teresa, Your considered comments regarding the service you received both over the phone and in branch with Isabel are very much appreciated. It’s always encouraging to hear feedback like this about our products and people, and we will ensure that it is shared with the team and Isabel personally. Thank you for taking the time and for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

The person who served me was really efficient and sh...

The person who served me was really efficient and she was very can do attitude which is rare nowadays so thank you Reviewed on: 17th May 2024

Reply from Hinckley & Rugby Building Society Hi Carolyne, It was lovely to read your comments regarding our team in Lutterworth. A positive and helpful attitude while serving our members is exactly what we’re hoping to deliver every time you deal with us, so we’re delighted to hear that’s what you ‘ve received. Thank you for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Made a simple mistake on the form your operator quic...

Made a simple mistake on the form your operator quickly resolved thr matter Reviewed on: 17th May 2024

Reply from Hinckley & Rugby Building Society Hi Andrew, Thank you for your feedback regarding the service you received. Happy to hear we were able to quickly help you with the required admin and everything is now resolved. Should you ever need any further assistance in the future please do not hesitate to get in contact, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Great customer service when I phoned the contact line.

Great customer service when I phoned the contact line. Reviewed on: 16th May 2024

Reply from Hinckley & Rugby Building Society Hi Clair, Thanks for letting us know you were pleased with the service you received over the phone from our team. We aim to deliver the same great service however you deal with us, so this is encouraging to receive. Please do not hesitate to get in contact should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Unlike other banks , you get to talk to a person who...

Unlike other banks , you get to talk to a person who in this case was very helpful. It was very easy to get an appointment Reviewed on: 15th May 2024

Reply from Hinckley & Rugby Building Society Hi Jeff Thank you for taking the time to pass on your comments regarding our service. We absolutely believe you should have easy access to our people and our services so it’s great to hear this has been your experience with our team in South Wigston. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Melanie gave us excellent customer service.

Melanie gave us excellent customer service. She was very friendly but professional and knowledgeable. Reviewed on: 14th May 2024

Reply from Hinckley & Rugby Building Society Hello Judy, Thank you for your comments about the service you received from Melanie. It’s always good to hear the words professional, knowledgeable and friendly being used to describe our people, we take great pride in our customer service. Thank you for choosing the Society for your savings and please do not hesitate to contact us should you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 17th May 2024

Opened an ISA account in about 10 mins, very easy

Opened an ISA account in about 10 mins, very easy Reviewed on: 13th May 2024

Reply from Hinckley & Rugby Building Society Hi Patrick, Thanks for taking the time to provide us with your feedback. It’s great to hear the service provided by our South Wigston team was efficient and we’re very happy to hear you chose the Society for your ISA savings! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 17th May 2024

Great in-branch experience with Junior Savers Accounts

I took my two young children to open savings accounts with the branch. The staff were welcoming, friendly and enthusaistic despite the fact the kids only had small sums of money to pay into their accounts. It is so valuable to be able to teach kids about saving with a positive in-person branch experience like this. Fantastic service. Reviewed on: 11th May 2024

Reply from Hinckley & Rugby Building Society Hi Ann, We really appreciate you taking the time to pass on this feedback. We too think our branches offer a really important service to our members and in-branch transactions, coupled with their own passbooks are a great way to introduce children to savings. It’s lovely to hear your experience was really positive – we look forward to welcoming you all into our branch again soon! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

Great staff Liam was very helpful and made the openi...

Great staff Liam was very helpful and made the opening of two saving accounts for my children quick and simple. Reviewed on: 11th May 2024

Reply from Hinckley & Rugby Building Society Hi Nathan, Thank you for your feedback regarding the service you received from Liam when opening accounts for your children. We’re very pleased to welcome your children to the Society, and also fantastic to hear that Liam provided an easy process for you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th May 2024

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