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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1938 reviews)

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4.67

Based on 1,938 reviews, last reviewed 5th Mar 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

4

Easyeasy access online Easy access online for quick checks Reviewed on: 26th February 2025

Latest lowest rating:

1

I am now in the process of changing my bank over bec... I am now in the process of changing my bank over because I am so fed up of not being able to access my account on my mobile. This happened to me once... Read more Reviewed on: 5th March 2025

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About this product

HSBC Kinetic Business Account reviews (1938)

Review of the HSBC Kinetic, Business Account:

A simple account for simple businesses

HSBC set the account up very quickly and were extremely helpful in facilitating this process and I would recommend the account to others on this experience alone. I have operated the account for a year for a simple company and it does everything I need of it perfectly, quickly and efficiently. There's nothing to complain or criticise about it, I am a happy customer! Reviewed on: 8th March 2023

Reply from HSBC Kinetic Thanks Alastair, we're delighted to here that you're happy and that everything's working efficiently for you. Response date: 9th March 2023

good service

never put me down, good customer service Reviewed on: 2nd April 2023

Reply from HSBC Kinetic Thanks for rating our customer service. If you need help you can now contact us in the app using live chat later in the evenings and Saturdays from 08:00-14:00hrs . Response date: 3rd April 2023

Fast and easy

It took me 20 minutes to open the account, did not have to go to HSBC branch to open it, it’s online just at your finger print. It was too easy for me to complete the online application and it works great. Reviewed on: 1st April 2023

Reply from HSBC Kinetic Great to hear that you got your account in a flash. HSBC Kinetic is not available in branch it's via an app which means it's super easy to download an apply wherever you are.. Delighted that you got yours in 20 mins. Response date: 3rd April 2023

Been brilliant

They have been brilliant from the start of my application to opening my business account! Reviewed on: 31st March 2023

Reply from HSBC Kinetic Hi Christian, thanks for rating us. Now that you've got your account we hope it will continue to be a brilliant companion for your business, we've lots of products, features and handy tools all designed to make business banking easier. It's great to have you and your business onboard, Welcome to HSBC Kinetic. Response date: 31st March 2023

Seamless sign up. Excellent service. I would recommend HSBC Kinetic business account !!

Seamless sign up. Excellent service. I have banked with my other high street banks in the past and never has it been that easy and speedy to open a business bank account. It literally took 5 mins! WOW! Reviewed on: 31st March 2023

Reply from HSBC Kinetic Wow, you do tap fast! We're delighted that you found the application a breeze and a cut above the rest. Thanks for your review. Response date: 31st March 2023

Best / easiest of the New Business accounts that I applied for.

Having heard from other small businesses / new businesses how long and difficult, it can be to set up a new account, I tried a few. two high streets, and two online providers. The one high street used my 10+ years of banking with them as a selling point. I am still waiting for them to respond. The online ones are also still in process. HSBC was able to pull full / fuller information from companies house, so did not need to provide a second time / verify. So much better of experience than I was expecting. Would highly recommend. T Reviewed on: 31st March 2023

Reply from HSBC Kinetic Hi T, Welcome to HSBC Kinetic, thanks for choosing us for your business banking. As you've noticed some other banks ask for a second verification - instead we collect all the information upfront in our speedy application all in the app and in minutes. Now that you have your account we hope you're getting to grips with the app, ordered your debit card and started using the account. If you need help we're here with our in-app live chat so if you need to get in touch with our team (not a robot Response date: 31st March 2023

Always, ALWAYS HSBC

I run a small business and needed my first business bank - I can’t explain how easy the process was for me to start on this journey. I have personally banked with HSBC since I was 6 years old, and now I get to build my business with them. I have total trust in HSBC to help me build my business empire! Reviewed on: 31st March 2023

Reply from HSBC Kinetic Hi Jessica, we're thrilled that you've chosen HSBC Kinetic to be your business account companion on your journey to build your business empire. We've got many features that are designed to help you get off to a good start from discounts on accounting software and access to insurance, cashflow tools to help plan ahead through to savings and lending products to help you grow all available in the app and always there when your on the go. Great to have you and your business onboard, thanks for your review. Response date: 31st March 2023

Fantastic service

Quick response and speedy help whenever needed Reviewed on: 30th March 2023

Reply from HSBC Kinetic Hi Freddie, thanks for your 5* review. We're delighted to hear that you're enjoying your HSBC Kinetic experience. and find our service speedy. Our team are here to help and we've recently extended our Customer Support so if you need help you can contact us in the app using live chat Monday to Friday between 08:00 and 20:00hrs and on Saturdays between 0800 and 14:00hrs. Thanks for choosing HSBC Kinetic Response date: 31st March 2023

Very simple to set up and use

So easy to set up and use in app. 1 years free banking after that very reasonable monthly payment. Would recommend for small businesses Reviewed on: 29th March 2023

Reply from HSBC Kinetic Thanks John, great to hear that you got up and running fast and would recommend our app. HSBC Kinetic is more than just a business bank account in an app, we provide useful tools to see your cashflow, access to partner perks, lending products that you can apply for in minutes and much more all designed to make managing your finance easier. We don't charge the monthly maintenance fee for the first 12 months and then just £6.50 per month thereafter (other fees and charges apply). We're delighted that you're enjoying the value our app provides. Thanks again for your review Response date: 30th March 2023

Open a business account in a jiffy

At 9:10 am on Monday, I contacted HSBC bank to open a business account. They signposted me to their website and kinetic app. By 10:15 am on Monday, I had a business account.. Within 48 hours, I received the debit card for this account. Reviewed on: 29th March 2023

Reply from HSBC Kinetic Welcome to HSBC Kinetic, we're delighted to hear that our award-winning account opening and onboarding experience delivered and your card arrived in a flash! Many thanks for your review. Response date: 29th March 2023

Very easy to sign up and use

I was really happy that I was able to make an account within a few days and start using it very quickly. Reviewed on: 29th March 2023

Reply from HSBC Kinetic Thanks for your review, our team created an application journey that's straight forward, smooth and all done in the app and we're delighted to hear that you were up and running fast. Response date: 29th March 2023

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