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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1938 reviews)

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4.67

Based on 1,938 reviews, last reviewed 5th Mar 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

4

Easyeasy access online Easy access online for quick checks Reviewed on: 26th February 2025

Latest lowest rating:

1

I am now in the process of changing my bank over bec... I am now in the process of changing my bank over because I am so fed up of not being able to access my account on my mobile. This happened to me once... Read more Reviewed on: 5th March 2025

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About this product

HSBC Kinetic Business Account reviews (1938)

Review of the HSBC Kinetic, Business Account:

good service

never put me down, good customer service Reviewed on: 2nd April 2023

Reply from HSBC Kinetic Thanks for rating our customer service. If you need help you can now contact us in the app using live chat later in the evenings and Saturdays from 08:00-14:00hrs . Response date: 3rd April 2023

Smart presentation, easy to use, helpful

The modern presentation of the the business account really attracted me to looking into getting one further and then all of the fabulous features - I couldn’t turn down the opportunity to bank with HSBC for my business’ safety and security Reviewed on: 17th March 2023

Reply from HSBC Kinetic Hi., We're thrilled that HSBC Kinetic caught your eye and that our products and features stand out. Our app is more than just a business bank account in an app and we regularly update it to bring new features and further improvements make it even better.. It's great to hear that you're finding the service useful and that our app not only looks good but is also fit for business. Many thanks for your review. Response date: 17th March 2023

Very good servise.

Best bank in uk. Very helpful staff. Quick service. Reviewed on: 17th March 2023

Reply from HSBC Kinetic Hi Darius, we've recently extended our Customer Support hours so we're here to help on Saturdays from 08:00-14:00hrs and weekdays 08:00 to 20:00hrs, simply contact us in the app using live chat. Thanks for your review Response date: 17th March 2023

Just great

Great online banking, an app that works every time. Reviewed on: 17th March 2023

Reply from HSBC Kinetic Thanks for rating our app - we're chuffed to hear that you find the app a reliable companion for your business. Thanks again Response date: 17th March 2023

Good Experience so far

I have been using HSBC Kinetic for about 12 months now. The app has been fine, there have been some synch issues with Xero but they are becoming much less frequent now (which is great). The app is very easy to use, I have had no issues logging in, receiving money or making payments. I found the customer service by the messaging function very easy also. I recently had to resolve an issue with a lost card and it worked really well! I am really happy with it all at the moment. Reviewed on: 14th March 2023

Perfect for my small business!

I love HSBC Kinetic. It is so easy to set up for my business, and the app is so easy to navigate! Reviewed on: 14th March 2023

Reply from HSBC Kinetic Hi Kate, We're delighted to hear that you're loving the app so far, sounds like we're a perfect fit for your business! Welcome to HSBC Kinetic Response date: 14th March 2023

Great for the basics

This is easy to set up and good for the basic needs of a business. As the company has grown, this account doesn't grow with you so we've had to move to a more 'normal' full use business account. Reviewed on: 14th March 2023

A great banking experience

Well it could not be any simpler Reviewed on: 14th March 2023

Reply from HSBC Kinetic Hi thanks so much for your review we've worked hard to make the experience smooth and we're continuing to update the app to ensure it's the best it can be. Response date: 14th March 2023

HSBC Kinetic Bank@2022

HSBC Kinetic bank is help to us for our business goals and ambitions. And account creation is very good and protected Reviewed on: 14th March 2023

Reply from HSBC Kinetic Great to hear that you found the application fast and we hope you'll find the app and all its features useful. Thanks so much for your review we're delighted to have you and your business onboard. Response date: 14th March 2023

Smart, safe, and reliable.

I opened a business bank account with HSBC Kinetic following several unsuccessful attempts with several other banks, some of which were not forthcoming on their reasons for declining to open an account for my business. HSBC Kinetic offered the right balance of features and services that my business requires. The account opening process was smooth and I've been operating the account without any issues ever since. I recently underwent a review as part of their safeguard process to ensure that their customers are operating with a high degree of integrity. This is one example of their efforts to ensure that they are providing a safe banking environment. It's been a pleasant experience thus far and I would recommend HSBC Kinetic to any entrepreneur or small business owner, looking for a smart, safe and reliable business bank account. Reviewed on: 13th March 2023

Some of the features are not available

Recently, wanted to access the information regarding the letter of credit as was in the process of purchasing some goods from overseas, but was told that I have to call on the helpline Reviewed on: 13th March 2023

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