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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1225 reviews)

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3.61

Based on 1,225 reviews, last reviewed 29th Nov 2024

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Great experience at Hayes Town Branch I had such a great service with hand bank in Hayes town.Great service was given by Miss Jatinder .She was very helpful and extended great help. Reviewed on: 29th November 2024

Latest lowest rating:

1

My son is a student and has an a with HSBC. My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it ... Read more Reviewed on: 27th November 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1225)

Review of the HSBC, Bank Account:

customer service excellent

Visited the branch recently for help with on-line banking registration. Customer service excellent. Asked to wait one minute as had no appointment. When shown to a desk I explained had to be in M and s to finish food shopping before lunh time. Queries all fully explained in a very timely manner. Reviewed on: 24th December 2015

Easy online service

I can see my transactions at all hours of the day, move money, pay people, etc. I get flash cards warning about fraud and on one occasion they refused my payment because it was a scam, so very grateful for that. I had tried telephone banking but that was not good. They always ask for voice recognition that has never worked or a special number I can’t recall using. Reviewed on: 25th August 2023

Bank branches matter

I have been very happy with my brank, though my nearest branch closed in June. Told me due to lack of customers going in, even though the town is growing extremely fast. My view is having a branch is a viable statement, and gives financial value which is difficult to value, though still important. Reviewed on: 18th August 2023

HSBC embazzled my money sent via global account

I have been banking with HSBC for 13 years. Recently I opened a global account with them. I sent money to UAE bank. The intermediary bank ask HSBC more information, they did not reply them or contact me. But they kept lying to me that money was transferred, although payee never received money. This dispute is now more than month old. But neither Payee received money, nor it has been refunded back to me. When I call them, their agents are completely clueless and just say it will be refunded soon. More than a month gone but no luck. I have complained to financial ombudsmen but their response says, it can take up to 4 months. Its not a small amount. My frustration is beyong expressable. I must say, my disappointment and distress is through the roof. Reviewed on: 2nd August 2023

Feels like HSBC are stealing from my dead parents

An immediate account cancellation and transfer of funds would resolve this situation instantly. Unfortunately, these seem to be beyond the realm of capability for HSBC. Some back story context. I’ve recently lost both my parents. They owned a holiday flat in Sharm El Sheikh and took out an HSBC account to enable them to access money on their regular trips to Egypt during their retiral. Shortly after my father passed away my mother, recently diagnosed with liver cancer, visited Sharm El Sheikh in order to tie up affairs in Egypt. When visiting the HSBC branch at Sharm Azur, staff refused a 75 year old woman access to her OWN money from the joint account she shared with my deceased father. Without any money, my mother had to return home, important affairs with the house etc left unresolved. Following my mother's recent passing, I have made multiple phone calls and sent several e-mails to HSBC in the UK and Egypt advising, as executor for their estate, that my parents had died, that I wished to cancel their joint HSBC account and arrange for funds of approximately £1,200.00 to be transferred to solicitors handling the estate. On each occasion, I have been advised that my parents would need to report to the HSBC branch in Sharm El Sheikh. My DEAD parents would need to travel from Scotland to the HSBC branch in Sharm el Sheikh to sort out the administration for closing the account. After repeatedly advising that my parents had passed away, I was told that I would need to travel from Scotland to Egypt to close the account. HSBC are an international bank, promoting themselves as reputable and trustworthy. My parents chose to take out an account with HSBC to enable easy transfer and access to money when they visited Egypt during their retiral. The rude and classless way in which HSBC appear be effecting a deliberate and calculated theft from my dead parents simply beggars belief. My repeated e-mails and telephone calls clearly illustrate that I have provided HSBC in the UK and Egypt with numerous opportunities to resolve what should be a really simple issue – an account cancellation and transfer of funds. I am more than happy to visit any HSBC branch in Scotland and provide the appropriate paperwork needed (proof of ID, death certificates etc) to facilitate an immediate account cancellation and transfer of funds. Given the hand of cards that my family and I have recently endured, is that too much to ask? Reviewed on: 22nd June 2023

parthetic customer services

no not join or open an account with HSBC as thier call centres are in another country and impossible toounderstand. unless you speak thier language. opened a new account and unable to register or set up mobile or online banking. contactacted custermer services whom i was unable to understand, and whom kept sending telephone security numers constantly. of which none worked. in the end I had to open an account with a different bank. Reviewed on: 14th June 2023

Customer service is non existent !

I opened a current account with this bank I've tried to log in to my account well over a week now with no luck I've received all the security, pin codes etc but I cannot log on now they locked my registration. The simple reason is I gave them my landline number when I should have given them my mobile and I sorted it all out over the weekend with great guys in HSBC. Now my number is blocked ... such rubbish its unbelievable in this day and age untrained staff and I'm moving to another bank ... waste of time Reviewed on: 12th June 2023

Horrendous

Never bother banking with this horrendous company. Their customer service is abysmal and unhelpful - they seem to read off a script and then put you on hold for ages before finding the right page to read off next. Opened an account over a month ago and still do not have access to any money or online banking, their letters say you can do this over the phone but whenever you try they tell you go into branch. My branch had permanently closed locally to me as a result of Covid so the closest one is ages away. I work full time (like most people) and therefore going into the branch is problematic for me within their opening hours and involves taking time off work, driving quite some way (and its a good job I do drive as this would be even worse) and parking. To think I was actually considering moving over business banking to them in the future - 100% will not be doing this after being on the phone for 45 minutes, their chatbot is even more useless Reviewed on: 9th June 2023

Great app

Really great app for banking, I find this the easiest to use of the main banks that I use. HSBC have been very easy to set up with and I feel particularly safe using their app. The application for the account flagged issues with my information with another main bank, which I had not even realised, and was particularly helpful for monitoring my safety. Reviewed on: 7th June 2023

Really helpful - if you use the app!

Have to open a new savings account by logging on online and not on the app. Okay great, but then when you hit a problem and try to use the chat function online you only get a robot who tells you that you need to phone or use the app. (Weird really you would have htought the same chat function could exist on the computer and on the app, especially if you need people to use both for different things). So you have to log in on the app to get help instead! Bit of a waste of time but did get the issue sorted in the end. Reviewed on: 5th June 2023

A decent high street bank

I’ve had an account with HSBC for 20 years now and generally have found them to be a good high street bank Reviewed on: 5th June 2023

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