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Joanne Blue A LTD

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Review of the HSBC, Bank account:

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Horrendous

Never bother banking with this horrendous company. Their customer service is abysmal and unhelpful - they seem to read off a script and then put you on hold for ages before finding the right page to read off next. Opened an account over a month ago and still do not have access to any money or online banking, their letters say you can do this over the phone but whenever you try they tell you go into branch. My branch had permanently closed locally to me as a result of Covid so the closest one is ages away. I work full time (like most people) and therefore going into the branch is problematic for me within their opening hours and involves taking time off work, driving quite some way (and its a good job I do drive as this would be even worse) and parking. To think I was actually considering moving over business banking to them in the future - 100% will not be doing this after being on the phone for 45 minutes, their chatbot is even more useless Reviewed on: 9th June 2023

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