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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1233 reviews)

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3.61

Based on 1,233 reviews, last reviewed 23rd Feb 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

I went to HSBC because I lost my card, and I met a b... I went to HSBC because I lost my card, and I met a beautiful customer service agent, Linda Newron, who welcomed me and helped how to get new card in t... Read more Reviewed on: 23rd February 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1233)

Review of the HSBC, Bank Account:

WOW EXCELLENT SERVICE

Recommend the HSBC premier account great service always available on the phone 24/7 and I cannot fault anything! Reviewed on: 10th July 2019

Competent and safe

The bank is welcoming and very attentive to your needs Reviewed on: 16th March 2023

Not responsive for calls

Not the best bank. Would not use it if there is choice Reviewed on: 16th March 2023

HSBC Premier current account

It is okay--but not easy to open. customer care is not easy to get a response to--if one sends a secure message the response if often--phone in. The card costs more to use overseas than digital only banks. Reviewed on: 16th March 2023

Not very user friendly

I have banked with HSBC for decades. It is extremely difficult to speak to customer services. The chat is very limited in topics and even after requesting a call back it didn't happen. Reviewed on: 16th March 2023

Excellent service !

Excellent service provided by this Bank, App/website is very secure as well as easy to navigate and very happy to investment accounts as well. Reviewed on: 16th March 2023

Amazing

This bank is amazing. I really love it and is have referred several friends. Reviewed on: 16th March 2023

Worst Bank in the UK

Old fashioned products, web UX and App. Nothing customer centric and too slow to move or innovate Reviewed on: 16th March 2023

No customer service India based unable to under over telephone

Customer service very long waiting times India based do not understand problems poor understanding of English Reviewed on: 16th March 2023

Inefficient bank

HSBC are inefficient in every aspect, I've maintained an account as its a graduate account with free overdraft. Phone broke and trying to sort on new one was an absolute nightmare, calling them you wait for hours too! Rubbish! Reviewed on: 16th March 2023

No branches

Have used them for many years but now moving away as all nearby branches have closed Reviewed on: 16th March 2023

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